Just got back from my first trip to Catalina and I was pleasantly surprised when I walked into Room 214 at the Metropole. Newly remodeled room with comfortable bed, plush linens, working gas fireplace, breakfast table and chairs, flat screen, closet, storage drawers, and nicely appointed bathroom with a separate vanity area. Room was very large and carpet seemed new. My husband was not happy with the location (right next to the lobby) and was a bit miffed by the not so friendly front desk staff - however the room was very quiet even during busy hours at the front desk we couldn't hear anything. The location is superb and we were immediately spoiled with the turn down service complete with chocolate mints on our pillows. Below the hotel are many boutiques, restaurants and even an arcade. Bowling is $5 per person per game (a bit pricey considering its a diluted version of real bowling). The "M" Restaurant is also on the pricey side - but the food was very good ($92 brunch for 2 with coffee and tip - no champagne). I got a pedicure at the Nail Salon below the Hotel and was a bit disappointed. Although the technician was very nice, the actual pedicure was substandard compared to many other places I've been to. The hotel has a rooftop hot tub with capacity for only 4 people. The breakfast includes 'on the go' type options (continental after all) bagels, fresh fruit, cereals, and they serve Coffee Bean which I was also pleasantly surprised to see. In the rooms they have the "do it yourself" starbucks. I would have rated the property a 5 had the hot tub been bigger and the staff a bit friendlier. They weren't necessarily rude - just very dry and to the point which is a bit odd for the hospitality industry. Also wifi was not great.