In 40 years of world travel, we have never been treated so rudely as at this place. After bungling our reservation, rudely handling use of the (otherwise excellent, off site) exercise facility, closing the breakfast bar early and failing to have a room phone that worked, I was physically abused and threatened by a hotel employee, laughed at by the supervisor when reporting this misconduct, then deliberately locked out of our room.
It was an astounding level of unprofessional management and total lack of hospitality.
Apparently there just isn't much competition in the hotel industry in the Atascadero area. Suggest you stay in Paso robles or San Luis Obispo.
JG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Karen Palmer, General Manager
(Management representative)
Aug 16, 2005
While we appreciate all guest input and take the comments related to this review very seriously, there is no evidence that this guest was physically abused while staying at our hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.