My wife and I decided to stay at your hotel because this time the visit was not only business, but also to celebrate our anniversary. At first we were impressed with the hotel but our mood turned from delight to disgust. The shower cabin was infested with mold and outright filthy. We brought it to the attention to the staff but it was never cleaned during our stay. We ended up leaving the next day without being able to shower. I am glad I didn't have any meetings that day. Our little get-away was ruined due to the condition of the bathroom and lack of personal training. The front desk brushed off the reason why the bathroom was not cleaned was because the cleaning personal didn't speak English. I was hoping for a full refund or a free room in a clean room next time I return to the area so I emailed the pictures the the general manager. She never called me back. I finally called her and she told me the pictures I took of the bathroom were not from her hotel and that I was a liar! - Never will I stay there again!
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- Also Known As:
- Carlton Hotel Atascadero