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“A bit of heaven!” 5 of 5 stars
Review of DOC Burnstein's Ice Cream Lab

DOC Burnstein's Ice Cream Lab
114 W Branch St, Arroyo Grande, CA 93420
+1 805-474-4068
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Certificate of Excellence
Price range: $3 - $7
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Restaurant details
Good for: Families with children, Large groups
Dining options: Accepts Discover, Accepts Mastercard, Accepts Visa, Free Wifi, Highchairs Available, Parking Available, Seating, Street Parking, Takeout, Wheelchair Accessible
Description: Nostalgic ice cream parlor with super-premium ice creams made on-site daily. Model train circles the parlor.
Arroyo Grande, California
Level Contributor
25 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“A bit of heaven!”
5 of 5 stars Reviewed November 23, 2012

Even on cold days there is a line at Docs. It is hard to restrain yourself here and have yogurt or low calorie stuff. This ice cream is sooooo good with a variety of flavors, many of which are recommended by local people. Always something new to try like Motor oil and Monarch chip! The owner is a great supporter of everything in the community. Not to be missed.

Visited October 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DocBurnstein, Public Relations Manager at DOC Burnstein's Ice Cream Lab, responded to this review, December 5, 2012
Thank you Mariposa67! We're so glad you have a great ice cream experience at Doc's. We always strive to do our very best to add a little something special to your day.

Please stop in again soon, we are raffling off a giant teddy bear for Christmas and we have lots of holiday flavors for you to try.

Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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122 reviews from our community

Visitor rating
    93
    24
    3
    1
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Arroyo Grande, California
Level Contributor
21 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Fun times.”
4 of 5 stars Reviewed November 4, 2012

Love to take our grandkids there. They love the ice cream and the little trains that go around the celling. The ice cream is pretty pricey though.

Visited August 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Luis Obispo, California
Level Contributor
12 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Attitude is Everything”
2 of 5 stars Reviewed October 27, 2012

This is the second time we've gone to Doc's after moving here two months ago. We hoped to buy a ready-made ice cream cake. I tried to ask the clerk what "birthday cake ice cream" is and she reprimanded me and said I would have to wait for her to answer until she was done with her current customer. When she asked her customer if he wanted anything else he told her that certainly she could first answer my quick question. We ended up walking out because her grouchy attitude was simply too much. She needs a different job.

  • Visited October 2012
    • 5 of 5 stars Atmosphere
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DocBurnstein, Owner at DOC Burnstein's Ice Cream Lab, responded to this review, October 29, 2012
I apologize for our staff's inappropriate response. Your inquiry should have been handled quickly to let you know that Birthday Cake is cake batter ice cream with rainbow sprinkles, (and the top seller!).

I would like to coach her individually, as well as make this a topic at the monthly staff meeting. Can you tell me the date and time you were in, and any specifics about the girl that did not serve you well so I can figure out who it was.

If you are willing to come in again, I would welcome a chance to make your experience what it should be. Please contact me directly at: Doc@DocBursteins.com
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Arroyo Grande, California
Level Contributor
4 reviews
3 restaurant reviews
“Awesome ice cream,outstanding service.”
5 of 5 stars Reviewed October 12, 2012

They use the best ingredients, and you can tell by the taste and texture of the ice cream. They seem to hire very nice people, so friendly. Love to take my kids for a ride and stop just to sit in the shop and have a fantastic bowl of ice cream.

  • Visited October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pismo Beach, CA
Level Contributor
109 reviews
88 restaurant reviews
common_n_restaurant_reviews_1bd8 153 helpful votes
“Really Good Ice Cream”
5 of 5 stars Reviewed October 1, 2012

I like chocolate ice cream and the bitter sweet chocolate at DOC's is really good. They make it right on the premises. It's a little pricey, but if you're looking for ice cream that will not disappoint, Doc Burnstein's is the place. They also sell hand packed and half gallons. Don't let the line discourage you. It's worth the wait.

  • Visited September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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