This hotel is by no means renovated or updated in anyways. The bathrooms are disgusting and the kitchen counter tops are outdated and stained. When I originally checked in to the hotel there was a burnt cigarette hole on my comforter which in my opinion hadn't been changed in a long time. There was only 3 towels and when I went down to the front desk to ask for more they claimed to not have any. This was an outgoing problem throughout my entire stay and after talking to other guest they ALL had the same problem. I had requested to talk to a manager but they were never available and never responded to any of my request. I tried 4 times to talk to management all during reasonable business hours. I do not understand how a hotel does not have towels! The ONLY positive experience I had was talking to the front desk attendants who tried to accommodate me in some way. When I asked for a can opener they had non handy at the desk but the night guy was very helpful and went around the hotel looking for one. I found this a bit odd that they had no supplies but i commend his effort. My check-out experience was pleasant and Rose helped me with that. I asked about a business card so that I could maybe email or contact the manager for now the 5th time but of course they did not have any of those either. Instead I was given a trip advisor card and well here I am. Overall, the rooms are gross, they have no towels, and apparently there is no manager. The only reason I am giving this place a 2 star instead of a 1 is because of how nice the front desk workers were. DO NOT STAY HERE!
Stay somewhere else, for the same price you can get a decent hotel.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 14, 2013
Thank you for taking the time to review your recent stay at Extended Stay America Los Angeles - Arcadia. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.
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The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I can assure you that I have brought each of the issues you expressed to the attention of our staff.
We know that we didn’t get to be a member of America’s number one family of extended stay hotels over night; we did it by focusing on one customer at a time. We know that a totally satisfied customer is one who will come back and stay with us again. That is why we take your review so seriously. It reminds us that despite all of the regular praise we receive, we still have room to improve.
Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.