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“Great Hotel for Business Trip” 5 of 5 stars
Review of Hilton Garden Inn Arcadia / Pasadena Area

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Hilton Garden Inn Arcadia / Pasadena Area
3.0 of 5 Hotel   |   199 North Second Avenue, Arcadia, CA 91006   |  
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Ranked #2 of 8 Hotels in Arcadia
Certificate of Excellence
Bangor, United Kingdom
1 review
“Great Hotel for Business Trip”
5 of 5 stars Reviewed January 20, 2014

Clean, well furnished hotel with helpful staff. Great breakfast and good selection of local restaurants, (many within walking distance). Reception area good for meetings. Quiet area but close to main freeways. Great views of mountains. Adequate parking

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esequiel M, General Manager at Hilton Garden Inn Arcadia / Pasadena Area, responded to this review, February 4, 2014
Dear Gary M,

Thank you for your positive comments about your recent stay with us. I am glad that your experience at the Great American Grill for breakfast was a pleasant one. We hope to welcome you back soon!

Sincerely,
Esequiel Munoz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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319 reviews from our community

Traveler rating
    135
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    39
    19
    6
See reviews for
89
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Duarte, United States
1 review
5 of 5 stars Reviewed January 15, 2014

The room was great ! It was clean as was the entire hotel. I'd definitely stay here again ! Fresh chocolate chip cookies were at the front desk so my visit started off on a good note. Everything worked in the room and I had a great time.

  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esequiel M, General Manager at Hilton Garden Inn Arcadia / Pasadena Area, responded to this review, February 4, 2014
Dear Wendy P,

Thank you very much for your nice comments about the overall cleanliness. Our team takes great pride in what they do and their efforts were gone without notice thanks to your recognition. We look forward to welcoming you back with freshly made chocolate chip cookies!

Sincerely,
Esequiel Munoz
General Manager
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LaGrange, United States
1 review
5 of 5 stars Reviewed January 10, 2014

The hotel was very clean and in a good location. There was easy access to restaurants and public transportation. What really made the stay was the great staff! Everyone was very friendly and seemed to go out of their way to help in any way! We were there for the BCS game and received directions and helpful suggestions from all of the staff. It was a wonderful stay and we would definitely stay again!

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esequiel M, General Manager at Hilton Garden Inn Arcadia / Pasadena Area, responded to this review, February 4, 2014
Dear Christina P,

Thank you for your recent visit. The team & I are very pleased that you enjoyed your stay with us. I hope your favorite team won during the BCS Championship and we look forward to welcoming you back to Arcadia on your next visit!

Sincerely,

Esequiel Munoz
General Manager
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A TripAdvisor Member
2 of 5 stars Reviewed January 6, 2014

Very old and tired hotel. The room needed desperate updating. old damaged furniture, an air conditioning unit that sounded like a diesel truck, carpet coming up at edge. Mirror was old and damaged in bathroom. I've stayed in budget hotels that were in better condition than this location. The3 worse part is that they charged a premium rate. Very loud hotel, you could hear each room door open and slam shut on the floor

  • Stayed January 2014, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esequiel M, General Manager at Hilton Garden Inn Arcadia / Pasadena Area, responded to this review, January 9, 2014
Dear valued guest,

Thank you for making the time to complete your review. Your feedback was carefully reviewed with my staff for corrective & preventive purposes. My sincere aplogies for not meeting your expectations on your recent visit and I truly hope you give us another opportunity to welcome you to Arcadia in the future. Please contact me directly on your next visit & will personally ensure that your stay is nothing less than a pleasant experience!

Sincerely,

Esequiel Munoz
General Manager
626-574-6900 ext 4600
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Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 28, 2013

I stay here every month because of the really friendly and helpful staff...the rooms are large enough, breakfast is good, but the staff keep us returning. There is some road construction right now that is a little noisier than usual, and we are hoping that will end soon.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esequiel M, Manager at Hilton Garden Inn Arcadia / Pasadena Area, responded to this review, January 9, 2014
Dear Janine,

Thank you very much for your positive comments about your room, dining experience & the service you received while staying with us. We review all trip advisor postings during our all associate monthly meetings and my team will be proud to know that they made a positive difference on your recent stay.

Best Regards,

Esequiel Munoz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Level Contributor
176 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed December 21, 2013

The lobby and front area of this hotel are nice, but does not include a restaurant or bar as many HGIs do. The breakfast was good as were the cookies at the front desk and the staff was very friendly. I did find the room comfortable and it is within walking distance to several good restaurants.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esequiel M, Manager at Hilton Garden Inn Arcadia / Pasadena Area, responded to this review, January 9, 2014
Dear BrananMike,

Thank you for your positive feedback. Our team strives to provide consistent excellent customer service to all of our guests and it is apparant that you were not an exception to our normal practice during you recent visit. I am also glad to know that you apprecciate our daily home made cookies!

Yours truly in hospitality,

Esequiel Munoz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
4 of 5 stars Reviewed December 18, 2013

I have stayed at this hotel several times before and it has consistently been a good experience. The hotel was recommended to us by a client that also stays at the hotel every second week. Her recommendation was what has us stay there.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan N, General Manager at Hilton Garden Inn Arcadia / Pasadena Area, responded to this review, December 21, 2013
Thank you for taking the time to write a review. One of the nice things about returning to a favorite hotel is you know what to expect. I am glad we provide consistently good service to you!
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Additional Information about Hilton Garden Inn Arcadia / Pasadena Area

Address: 199 North Second Avenue, Arcadia, CA 91006
Phone Number:
Location: United States > California > Arcadia
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Arcadia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Arcadia / Pasadena Area 3*
Number of rooms: 124
Reservation Options:
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Also Known As:
Hilton Garden Inn Arcadia / Pasadena Area Hotel Arcadia
Hilton Arcadia
Arcadia Hilton Garden Inn

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