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“Convenient, clean, comfortable, & quiet” 4 of 5 stars
Review of Hilton Garden Inn Arcadia / Pasadena Area

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Hilton Garden Inn Arcadia / Pasadena Area
3.0 of 5 Hotel   |   199 North Second Avenue, Arcadia, CA 91006   |  
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Romance Package
Ranked #2 of 8 Hotels in Arcadia
Certificate of Excellence
Seattle, Washington
Level Contributor
284 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
“Convenient, clean, comfortable, & quiet”
4 of 5 stars Reviewed June 24, 2013

This is the second time I have stayed here in the past three years. The hotel is very convenient to the freeway, restaurants, and attractions; such as Santa Anita racetrack, the county Arboretum, and shopping mall and restaurants. You are ten minutes from Pasadena, and 2 blocks from Monrovia. Very quiet, clean and the usual comfortable beds.

Room Tip: Get a room facing East where possible. They offer a better view, and less noise from the railroad tr...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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325 reviews from our community

Traveler rating
    137
    120
    41
    19
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Altadena, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 24, 2013

This Hilton is clean establishment located in a pleasant and easy to find neighborhood. The staff was polite and efficient. It is rare I say a hotel bed is comfortable but these were. Their linens were so nice I thought they would look nice in my home; they would have but for the fact the king comforter didn't fit in my suitcase. Stay here, it's a nice place

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oregon City, Oregon
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 24, 2013

I've stayed at this hotel a lot, at HGIs a lot and all Hilton properties a lot. what sets this hotel apart is the wonderful staff, GM Juan, front desk person Dan Su and so many others. it is obvious that Mr. Juan instills a sense of pride in the property and the work and the people show it. I frankly don't care if any Trip Advisor users like this place or not. I do. and continue staying

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, United States
1 review
5 of 5 stars Reviewed June 18, 2013

Our experience at the hotel was excellent, mostly due to the staff. They are at the ready to answer any questions and take care of any concerns. We left two pairs of shoes behind when we checked out and an employee ran out to the parking lot to return them to us. Now that is over the top service! The rooms were clean and quiet. The pool hours were from 5am-10pm; couldn't t ask for anything more!

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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2 of 5 stars Reviewed June 12, 2013

there seems to be some renovation in the last 10 year, but the hotel is still old. carpet is smelly. Elevator has alot of sounds. Very scary and spoky when you take it @ the middle of the night. Bathroom needs update.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan N, General Manager at Hilton Garden Inn Arcadia / Pasadena Area, responded to this review, August 8, 2013
Dear Guest,

I am sorry to hear about the issues you mentioned: about our hotel feeling/looking old, our carpet being smelly. and our elevator having alot of sounds, and you feeling scary and spoky when you rode them.
We take pride in the customer service, and the level of cleanliness we provide to each and every one of our guests, and I feel bad that we failed to provide you with a positive and satsifactory experience during this stay.
Please contact me at your earliest convenience, as I would like to further assist you,

Cordially,

Juan Navarro-Sigala
General Manager
626-574-6900
paspa_gm@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Gabriel
1 review
5 of 5 stars Reviewed June 6, 2013

The hotel staff is extremely courteous,knowledgeable, helpful and friendly. They are good people. Special thanks to Pamela and Thomas. Am a repeat customer and find the rooms to very comfortable. The amenities are great. During one stay, there was a problem with a mystery smell in the room, and was immediately moved, even got help with the suitcases.

Room Tip: Kids activities rating is average because tool doesn't let me unselect it. Kids activities and...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan N, General Manager at Hilton Garden Inn Arcadia / Pasadena Area, responded to this review, July 16, 2013
Dear Skyline 74,
We thank you very much for taking the time to share your experience during your recent stay with us. I have shared your comments during our daily training huddle, and Thomas & Pamela were excited to hear that you were able to remember their names.
Thank you again, and look forward to see you next time you visit this area,

Cordially,

Juan Navarro-Sigala
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
10levitra
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 28, 2013

The service was like people said knowledgeable and good. Rooms were nicely furnished and quiet. Only issue was the rude customers. I was being helped by the front desk lady and some la trash ask if rooms are available and proceeded. Cant u wait until i finished my check-in dumb la people. So inpatient. As I was talking to my girl about the bed adjuster, he was gawking at me like a real dunce.

Room Tip: stay near the end of the corridor because its quieter.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan N, General Manager at Hilton Garden Inn Arcadia / Pasadena Area, responded to this review, June 6, 2013
Dear 10levitra,
Thank you very much for your feedback regarding your recent stay.
We apologize for the inconvenience you have experienced during the check in process were you mentioned that there was another customer that was rude. I hope we were able to turn it around and provided you with a nice experience during your entire stay.
Thank you again, and look forward to see you next time you visit this area.

Cordially,

Juan Navarro-Sigala
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Arcadia / Pasadena Area

Address: 199 North Second Avenue, Arcadia, CA 91006
Phone Number:
Location: United States > California > Arcadia
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Arcadia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Arcadia / Pasadena Area 3*
Number of rooms: 124
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Also Known As:
Hilton Garden Inn Arcadia / Pasadena Area Hotel Arcadia
Hilton Arcadia
Arcadia Hilton Garden Inn

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