Got to blame management because the service staff really haven't been properly trained. They're all nice clean cut young men & women, but they don't know how to wait tables, really they don't. If you take a customer's utensils when you clear their dish, what do you expect them to eat with when you set the next dish on the table and walk away (this happened several times during dinner to several of us at the table forcing us to ask for more utensils). Our fillet mignons were undercooked - they were rare to raw, not medium as requested - when we asked to have them cooked longer they cooked new ones (TAKES LONGER!!!!) so some of us finished eating before the new fillets came back, and when they did they weren't nice thick fillets like the ones we sent back and simply wanted cooked longer - they were skinny and more gristly - really disappointing. My wife and I asked for coffee with our desserts. When the waiter repeated our dessert orders and didn't mention the coffees I repeated to him our dessert orders emphasizing the coffees. He then said, "Oh that's right - and two coffees." The coffees never came. I ended up having to tell him to remove them from the bill. This is not the first time I've had terrible service at Sanderlings....this is the third time out of three times, which means this wasn't a one time fluke due to one bad employee. This is repeated bad service due to management's bad employee training practices. Sanderling's isn't cheap and they try to sound upscale in their ads, but customer's aren't getting what they're paying for. Take my advice, skip Sanderlings. Go into near-by Capitola and eat at one of their many well known restaurants. You won't be sorry, unless of course you chose to eat at Sanderlings anyway.
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