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“Underwhelming” 2 of 5 stars
Review of Seascape Resort

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Seascape Resort
1 Seascape Resort Dr., Aptos, CA 95003   |  
Hotel amenities
Ranked #3 of 6 hotels in Aptos
San Jose, California
1 review
3 helpful votes 3 helpful votes
“Underwhelming”
2 of 5 stars Reviewed February 20, 2014

The grounds are gorgeous and the view is amazing. The room was pretty bad. Furniture was outdated and uncomfortable. The couch was so worn out that the hide-a-bed was visible. When we sat on it the bar from the bed dug into our legs. The sink was clogged, the toilet seat was chipped, there was a huge gross stain on the chair in the master bedroom.

Customer service wasn't great either. We waited over an hour for room service, because 3 other people had also ordered room service (the property has over 100 suites, and three room service orders put them over capacity). I had also called the concierge 3 days before we checked in to try to arrange a massage. We left 2 messages, she never called back.

The manager at check out did comp our room service, but he wasn't pleasant and seemed a bit defensive. Told us that we were the only ones who have ever been unsatisfied and told us the concierge desk is often unstaffed...implying that we should have known I suppose. This is a great resort for the outdoors, but it certainly isn't a "resort" and I find it overpriced.

Room Tip: Each room is a condo/time share. Our room was further inland and not great. My guess is that if you...
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  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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249 people have reviewed this hotel

Traveler rating
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106
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • Any
English first
Monterey, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 12, 2014

This resort has the most stunning views of a beautiful beach and powerful ocean. The rooms are large and are great for families or couples sharing the condo. The King deluxe Oceanview has stupendous views and access directly to the beach below. The only reason I did not give this five stars was due to the renovations that are currently going on. However, the hotel is so large that the renovations are on the other side and hardly bother the traveler.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Great Falls, MT.
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 8, 2013

The view and location are absolutely perfect. We had a two bedroom villa with ocean view and found that it was very quiet and relaxing. We even had deer feeding outside our sliding glass door. The décor was nice and had a beach feel but the sofa was very uncomfortable and needed to be updated. The bed was very comfortable but the furnishing had a very used feel. The staff was very friendly and service was fast/ Room service was fast and the food good. I would definitely return but would like a better ocean view which may not be possible because we do need a handicap access room.

Room Tip: Room on the north side are very quiet.
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocklin, California
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 24, 2013

Perfect resort for a breathtaking wedding. Romantic location amazing food, fantastic golfing, terrific staff. But and there always is one. A very rude housekeeper on two occasions tried to shove herself and duty cart into an elevator already full of our wedding guests. When we asked her if she could wait for next ride she said no. Hmmm nic sure if the management realizes that this is happening. I will be back though as this is such a romantic getaway.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeascapeManagement, Manager at Seascape Resort, responded to this review, October 30, 2013
Congratulations on your Son's wedding! We are glad you enjoyed the wedding, location, view, and staff. We were deeply sorry to hear about your encounter with one of our staff members. Your experience is completely unacceptable and we will address this matter with all of our staff members. We appreciate you bringing this matter to our attention. Thank you for your review and we look forward to seeing you again for a romantic getaway.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 7, 2013

We recently spent the weekend at a two bedroom villa at Seascape. If I was rating the resort based on location and view- it would be a five star easily! There is no denying the views. As for the suite itself- I was really let down. The two-bedroom was $480 per night. For that I really expected to be wow'ed- luxury was what I was thinking. The room itself was really dated. It is set up like a small townhouse- kitchen, living room, small patio deck with a bbq, two bedrooms. The master had its own bathroom (shower only). Second bedroom was adequate, bathroom in hall and washer/dryer upstairs. The only benefit is that you could have many people stay with you as the living room had a sofa sleeper. Due to the outdated suite- it really felt like an extended stay property. The suite was very clean, but had many things in need of repair. Also, huge disappointment that there is no A/C offered in the room at all. With many people in the living room area, we really could of used air circulation- all we had was the heater and patio door. Not enough on oddly hot days. I have been to resort that offer a similar room setting, but it was updated and included other "free" amenities and was more plush. If we stay in this area again, I would rather just get a room elsewhere than pay the almost $500 a night for something I could find at Homewood Suites or Residence Inn for more than half the cost. The view was beautiful, but not $500 a night beautiful in my opinion. If you are looking for a place on the beach, don't mind the outdated rooms or no A/C then this place is

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 29, 2013

Very nice place. Stayed here for 4 nights with my family for a vacation and will keep coming back. The beach is right behind you, feet away. The swimming pool, and spa were very nice and peaceful the landscaping was brilliant and beyond words! I recommend Seascape to anyone, who enjoys luxury! The bonfire pits located just feet away were a bonus, there is a Golf cart service that will take you to the beach for the fire. Smores galore! It's a wonderful place for a family vacation!!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey, England
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 24 cities Reviews in 24 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 25, 2013

I was at Seascape for a conference, but got to enjoy the resort in the three days while I was there. Lovely setting - get an ocean view room or miss out on one of the best parts of the hotel. Place is vaguely dated and in need of some modernisation but not negatively so. Staff are helpful and attentive. There is a really good gym across the road in the nearby Seascape Village - really an excellent health club far superior to most hotel and resort gyms. Seascape is relaxing and very well situated, any negative would be really in that places date very quickly and some update could be beneficial but I rate Seascape very good.

Room Tip: pay the extra for ocean view room
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Seascape Resort

Also Known As:
Seascape Hotel
Seascape Resort Aptos
Address: 1 Seascape Resort Dr., Aptos, CA 95003
Location: United States > California > Aptos
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 hotels in Aptos
Price Range (Based on Average Rates): $$
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