The grounds are gorgeous and the view is amazing. The room was pretty bad. Furniture was outdated and uncomfortable. The couch was so worn out that the hide-a-bed was visible. When we sat on it the bar from the bed dug into our legs. The sink was clogged, the toilet seat was chipped, there was a huge gross stain on the chair in the master bedroom.
Customer service wasn't great either. We waited over an hour for room service, because 3 other people had also ordered room service (the property has over 100 suites, and three room service orders put them over capacity). I had also called the concierge 3 days before we checked in to try to arrange a massage. We left 2 messages, she never called back.
The manager at check out did comp our room service, but he wasn't pleasant and seemed a bit defensive. Told us that we were the only ones who have ever been unsatisfied and told us the concierge desk is often unstaffed...implying that we should have known I suppose. This is a great resort for the outdoors, but it certainly isn't a "resort" and I find it overpriced.
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- Also Known As:
- Seascape Resort Aptos