For several years, we have enjoyed going to the Seascape Resort. However, this trip has been a huge disappointment. The Front Desk service is non-existent, and they are as unhelpful as humanly possible. We waited over 4 hours for our room once we got to the hotel; however, we had a hungry and tired 1 year old, and were still forced to wait for "housekeeping to complete their job." With that said, when we asked for a late check out, they said they have high turn over, so we can't stay later. So we couldn't check in early, we couldn't check out late when we departed, which means they need over 5 hours to clean the room. RIDICULOUS. In addition, the walls are paper thin, so we could hear the family upstairs and the family next door. I'd expect more for a $600/night villa. I agree with the other users, the decor, etc is a joke. But I don't care about any of that. I just want professional customer service who have answers to questions, and can accommodate simple requests. Even though we have been coming for years to Seascape Resort I think we will be trying a new resort in the future.
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Cheap Tickets, Expedia, Priceline and Odigeo so you can book your Seascape Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Seascape Resort Aptos