We're Disneyland annual passholders and frequenters of the resort. I thought I'd write a new review in light of our recent visit. We were there 9/18-9/21 of this year. Our previous trips have been a dream come true, but this was one wasn't so magical.
I booked my room in FEB for a SEPT stay, well in advance. Reqested my usual upper level Downtown Disney view room in the Dreams tower. I called at 90 days, 30 days and one week prior to arrival to make sure my preferrences were noted in the system. When we got there we were assigned a pool view room in the Wonder tower....not what I wanted. It took me 2 hours to get a room change. Finally we were in a room that made us happy....only to find out our friends were in a very poor location. They were on the 2nd floor of the main (Wonder) tower in a room directly above the sliding glass door to the pool area. They heard drunks (yes, drunks at Disneyland Hotel) going in and out making noise until 2am. Oh, by the way, they were travelling with their 6 month old son and 2 y/o daughter....they need quiet. Then on top of that....construction was underway promptly at 6am in the room next door to them.....YUCK!
Our stay at the parks was fabulous, we couldn't have asked for more, but naps for the little ones were impossible with construction going on in the next room! The rooms ARE large with two queens and a daybed for my 2 y/o son plus enough room for a pack and play for my 1 y/o son....this is why we always stay here.
The main reason I'm writing this review is because both my friend and I have contacted Disneyland with our concerns. She was poo-poo'd in an return email and I was NEVER even acknowledged. NOT ACCEPTABLE.
I have reservations to stay again next month and am considering cancelling or re-booking at Grand CA or Paradise Pier.


(5 votes)







