My husband and I stayed at the Disneyland Hotel for three nights in December. We had never stayed there before and splurged for our Christmas trip. We had a room with a view of Downtown Disney and the parks and Concierge Service. The room itself was nice, clean, and comfortable, but much smaller than it looks in the photos on their website. The view was amazing. It was nice to be able to walk a short distance to the monorail to enter the park in the morning. Concierge service is a very pricey add on that was not worth the money. Basically you get access to a special lounge where they have different snack items throughout the day and beer and wine. You can also borrow dvds from the lounge which was nice. The food offered seemed to be different every day but breakfast was a real head scratcher. A plate of cheese, fruit, a few pastries, and cereal. I really thought they could have offered something better to start your long day at the parks. The wine they had was what you would expect for free (lousy). Except it wasn't really free, it was included in the over $250 per night upcharge for Concierge service.

The Cast Members who staffed the desk at the E-Ticket Lounge were very friendly and helpful, especially when I had to take my husband to the ER on the last night of our stay. I had to cancel a tour we had booked for the morning after, and the very kind gentleman (whose name was either Steve or Dave) managed to get me a refund because of the circumstances (Disney tours are usually non-refundable). He also cancelled our dinner reservations and was very sympathetic to our situation and helpful. The food and beverage staff in the E-Ticket Lounge were ok, but seemed to hover as though expecting a tip, which to me is rude. Cecilia at the front desk was also a godsend for giving me easy-to-follow directions to the VA hospital in Long Beach and having our car brought out front. David the bellman took very good care of me as I was checking out and even packed my car for me.

Other than the excellent service provided by the Cast Members, there was nothing to set the Disneyland Hotel apart as an experience worth more than $100 per night, much less the $500 per night that we paid. We were expecting so much more than just a hotel. Definitely did not see the value for our money and left feeling disappointed.

The service at Disney is outstanding...but remember, it comes at a huge cost! Nothing is included, everything is extra. $22.00 per day for valet parking, $15.00 per day for self parking that is way far from the hotel.
Room was very nice. Beds were great, cleanliness outstanding, very small though. We had a standard room and it was very small for 3 adults and a baby.
We were here for our company kick off and had a very nice time. It is so expensive that I don't know how middle America can afford to go to Disneyland? Even with our convention discount the tickets were way out of reach. So sad we couldn't enjoy the park.
Hotel is very nice though...Just way expensive?

This was our first time on a Disney property and we were not disappointed. We stayed for 2 nights during the New Year's week when the hotel was completely sold out, yet we never felt crowded at all.

We got to the hotel at 6 am on the day we were to check in and the front desk pre-checked us in and held our bags. When you are a guest of the hotel, you get to enter both parks an hour earlier than ticket holders and believe me, when it is crowded that extra hour is worth its weight in gold. Even though we didn't officially check in until 3 pm that day, the front desk got us set up so that we could take advantage of the extra hour that morning and texted us in the park when the room was ready.

You can tell that the room had recently been redone. Plush bedding, thick walls, spacious bathroom with separate vanity area and free Wi-Fi. Our room was right off the elevator and we never heard any foot traffic at all. Very comfortable beds. We stayed in the Fantasy Tower which overlooked the pool area. Nice view, but the Adventure Tower would have been better as it faces the park and Downtown Disney.

We had dinner in Downtown Disney each night so I can't speak to the dining in the Disney hotel, but overall it was a great experience and I would definitely stay again.

I presented at Starwest 2012, a conference on software automation, held at Anaheim. We live in Malaysia and had a travel of nearly 16 hours to reach LA and then from there, Anaheim was about 1 hours drive. Upon reaching the Disneyland hotel, the welcome was really good and they made us really feel at home... The best part about the hotel is that it's backdrop is Disneyland itself! Wow, that's something really really cool.... everyone seems to have returned back to their childhood days and there's cheer all around!

The front office and housekeeping staff are all pretty good. We stayed at the hotel for 6 nights and then moved to the other Disneyland hotel (Paradise Pier) which is also on the same lane, and spent another 2 nights there. Everything seemed great except for for one incident. I had ordered for a Metasploit cap and bag online before even reaching the hotel and the delivery was supposed to be within 4 working days. When I checked with Rapid7 (the company which sold these), they said that it had been shipped and that they had the signature of the person who had received it on behalf. But the hotel refused to even search for it and said it had not arrived.

I am not sure why they did that... when we checked on the hotel computer used by those guys, it mentioned that the package had been received. But they were denying it all the time and we ended up checking out of the hotel without our goods. So I effectively lost $190 because of some overlook by the hotel team.

And one more thing to really plan is the food... not all hotels on the Disney strip are good and in some hotels, people seem to be extremely racist... I have had several experiences, one of which where my daughter was trying to get a glass of water from a near-by water dispenser while we waited for the food to-go, and this person storms out of the kitchen and tells her "we are not providing water free to everyone who comes in" - i think he thought we only went there to just drink free water!!

We were 3 people (wife, daughter and I) and the best food within Disneyland resort seemed to be the very famous turkey leg... it costs about ten bucks and easily serves two to three people... so try it out without fail....