Booked through Disney vacations and got a decent deal for New Year's. guest services was always reachable by phone and helpful prior to departure. Arrived and was helped to find a room on New Year's Eve although it was not check in time yet. We actually got upgraded. The hotel was clean, room was in a quiet wing, had a very nice view from the 10th floor that overlooked the pool area. Bathroom was big and lavatory section had its own door. Bathroom had its own door as well which works really well for privacy if more than one/two persons are in the room. Of course the hotel was only a short stroll away from Downtown Disney. Most staff at all amenities were friendly and helpful. How can they not when this is the "happiest place on earth".