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“Back for time 3” 4 of 5 stars
Review of Residence Inn Anaheim Maingate

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Residence Inn Anaheim Maingate
3.0 of 5 Hotel   |   1700 S Clementine St, Anaheim, CA 92802   |  
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Ranked #26 of 112 Hotels in Anaheim
Victoria, Canada
Top Contributor
61 reviews 61 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
32 helpful votes 32 helpful votes
“Back for time 3”
4 of 5 stars Reviewed March 13, 2013 via mobile

We stay here each time we come to Disneyland. It's a good hotel: the free breakfast is a life saver with kids. Hate to say it though... it seems to be going a bit downhill. The breakfast is not as good as in years past, and the customer service is not quite as on. We had reserved a room, and even confirmed the details before we came, and they still got it wrong. New management? That said, it is a nice hotel and a great place for families...just please don't let it slip any further, okay?! It's a short walk to Disneyland, which is nice, and the pool is really great.

Stayed March 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa S, Manager at Residence Inn Anaheim Maingate, responded to this review, April 19, 2013
Dear Travellingfamily003,

Thank you for your loyalty in returning to our property for your 3rd Disneyland visit. We value your feedback, as it allows us to know what areas we need to improve on. I am sorry to hear that we did not meet your expectations when it came to the details of your reservation, and the breakfast.

Please contact us to discuss your recent stay in further detail. You can contact our Front Office Manager, Roger Rodriguez, at rrodriguez@rimhospitality.com. You can also contact me directly at 714-533-3555, or vsah@rimhospitality.com for help booking future reservations, or noting any special requests. I hope to have the opportunity to welcome you back for time 4!

Rachel Smith
Guest Service Specialist
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1,008 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (205)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
San Diego
Top Contributor
51 reviews 51 reviews
37 hotel reviews
Reviews in 36 cities Reviews in 36 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed March 11, 2013

We stayed one night at hotel, it was ready by noon and we did 2 days at disneyland about 3/4 mile from entrance to park. There is a shuttle if you want it too. There is 3 beds and one pull out couch. 2 baths. The loft is a steep staircase. The room is accessible by 2 sets of steps. Not wheelchair accessible. Nice kitchen and nice to have 2 baths. We fit 6 in nicely with room to spare. There are 3 tvs. We bring a vcr but had to find extension cord. Over all nice. A few other hotels are closer but more crowded area in direct maingate area. The spa was closed while we were there. Breakfast area was good and fast. Service ++++++++

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa S, Manager at Residence Inn Anaheim Maingate, responded to this review, April 17, 2013
Dear Pumpman2,

Thank you for taking the time to review your stay with us. It is good to hear that the service you received was above par, and that we were able to grant your family an early check in at noon. The penthouse suite that you stayed in is one of our most popular suites for larger families, as it can sleep up to 8 people, and as you mentioned, has 2 bathrooms, and a television in each sleeping area.

Thank you for bringing to guests’ attention that our Penthouse Suites are located upstairs. For guests who require the same amount of sleeping arrangements, but need wheelchair accessibility, we also offer our Two Bedroom suite, which is located on the ground floor.
Our property is about a half mile away from Disneyland, and takes most guests 10-15 minutes to walk to the main gate. Many of our guests also opt to take the ART shuttle for a small fee, which is run throughout the city of Anaheim, primarily for Disneyland.

Thank you again for your review. We hope to see you and your family again during your next Anaheim visit!

Rachel Smith
Guest Service Specialist
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O FALLON
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 8, 2013

We stayed for 3 nights at this hotel with 2 small children and 4 adults. We stayed in the Penthouse Loft. The room had 2 bathrooms which made getting ready in the morning easier. The kitchenette was perfect for preparing and cleaning bottles. Location is great! You can walk to Disneyland and tons of restaurants.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa S, Manager at Residence Inn Anaheim Maingate, responded to this review, March 25, 2013
Dear Jkrk,

I am glad to hear that our Penthouse Suite was the perfect fit for your family. This particular room type is a spacious 700 square feet, and has accommodations to sleep up to 8 people, which as you mentioned, is great for families.

You’re right, our location is great! The Anaheim GardenWalk is conveniently located directly across the street from our property, which allows our guests many dining options including the Cheesecake Factory, Bubba Gump Shrimp Co., Roy’s Hawaiin Fusion Cuisine, and much more.

Thank you for taking the time to review your stay. We hope to see you again soon!


Rachel Smith
Guest Service Specialist
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria BC
Top Contributor
78 reviews 78 reviews
34 hotel reviews
Reviews in 43 cities Reviews in 43 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed March 3, 2013

When in Anaheim, I usually book one of the cheap motels by Disney maingate, but I was travelling with my Mom so my partner strongly suggested I "find a hotel you'd like to take your 70-year-old mother to!"

I thought this place looked a little more upscale. It was twice the price, but... it's my Mom, right??! The room was great, 2 comfy queen beds in a separate bedroom, with a sleeper sofa to which I retreated if my Mom's snoring woke me up. The sleeper sofa was broken when we got there, and when we told the staff at the desk, they had it replaced right away. It was great having a little kitchen, and the room price included a decent buffet breakfast with hot (or at least warm) food, and they had different food items to choose from on different days. The outdoor pool and hot tub were nice, and the staff was absolutely fabulous -- one of the best things about this place. There is also a "social night" with free hot dogs and hamburgers, which is great if you like that sort of thing -- and they did offer to bring in veggie dogs or veggie patties for me, but we skipped it.

Overall, I thought it was a good place to stay, if a little pricey -- rooms are nice but a little faded. We could hear the people walking around upstairs from us -- not an issue if you get a 2nd-floor suite. The buildings and grounds are attractive and well-maintained. Location is good -- about a 15-minute walk to Disneyland, close to restaurants, bus stops, etc.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa S, Manager at Residence Inn Anaheim Maingate, responded to this review, March 25, 2013
Dear delarana,

Thank you for your review. I am glad that our one-bedroom suite was a great fit for you and your mom. I especially love that our staff was one of the best parts of your experience. Being warm and hospitable is important to us, and we are thrilled that we were able to fulfill that aspect of service to meet your needs.

I want to apologize for the sofa sleeper not being ready for use when you first attempted to use it. They receive heavy usage, and we certainly want to ensure that all of our items are in proper working condition. Thank you for making us aware of the issue right away so that we were able to provide an immediate solution for you.

Our evening social hour takes place from 5-7pm on Monday and Wednesday. We offer a complimentary nacho bar on Monday’s and a Bar-B-Q of hot dogs, hamburgers, potato salad and much more on Wednesday’s. We understand that we have a diverse group of guests that come to stay with us, so if anyone has any special dietary needs, such as a vegetarian option like you mentioned, please let us know ahead of time, and we are more than happy to provide these items for you to enjoy.

You briefly mentioned our room rates for your dates of stay. What people don’t usually realize at first glance is that there is value in our rates. We offer a complimentary hot buffet breakfast every morning to all guests, as well as complimentary on-site parking, and complimentary wireless internet. We are also one of the most popular hotels in the area, and are in the center of many popular Anaheim attractions, such as the Anaheim Convention Center, the Anaheim Sports Center, and of course Disneyland.

Thank you again for taking the time to tell us about your special visit with your mom. We hope that we made your stay memorable enough that we may see you again soon; whether you are alone, with your mom, or with the whole family!


Rachel Smith
Guest Service Specialist
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Kuala Lumpur, Malaysia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 27, 2013

We stayed 8 days here for our California Theme Park Trip. It was in the central of Universal, Legoland & Sea World. Walking distance to Disneyland (20mins). The location it is not right in front of Disneyland but I preferred it because it is quieter & peaceful during the peak seasons.

The hotel's staff was very friendly.The breakfast was casual but sumptuous. There got heated swimming pool & playground to entertain kids. I love the laundromat it was very clean.

Just 1 puzzle that is missing here; the toilet is really small.

All our family members have a fabulous stayed here. We will definately stay here again.

Room Tip: If you have baby strolley or big luggages; pls make sure you book the ground floor room. Of course y...
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa S, Manager at Residence Inn Anaheim Maingate, responded to this review, April 11, 2013
Dear Kampung25

Thank you for your excellent review! It is great to hear that the location of our property was just right for your family’s trip. I am also glad your family was able to enjoy the amenities of our hotel, including, as you mentioned, our complimentary hot buffet breakfast every morning, our fully heated pool which is open 24 hours, and our on-site coin operated guest laundry.
I apologize that the size of the toilet seat was an inconvenience for you. I mentioned this detail to our chief engineer to ensure that the toilet seat in all rooms is in fact a standard toilet seat. We want all of our seating options to be comfortable for our guests, so I thank you for bringing this to our attention.

Thank you again for taking the time to review your stay with us. Please feel free to contact me directly at rsmith@rimhospitality.com, or 714-533-3555, for any special requests you may have when staying with us in the future. I look forward to seeing you!

Rachel Smith
Guest Service Specialist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 25, 2013

My daughter's volleyball team stayed here and the hotel's staff was so welcoming and accommondating. We made special arrangements to have breakfast ready for the girls the following morning so they could eat and be ready to hit the courts at 7:00am. They were so willing to work with us. Will definitely stay with them next year

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly R, Front Office at Residence Inn Anaheim Maingate, responded to this review, March 12, 2013
Dear C B,


We are glad to hear you enjoyed your stay with us. It is especially great to hear that our staff was able to accommodate all of your group’s needs. It is in our best interest to be able to help by any means possible.


For any other group inquiries or bookings, please feel free to contact our Sales Manager, Vanessa Sah, directly at vsah@rimhospitality.com/ (714)782-0046.


Thank you for your time, and we hope to see you for the next tournament!


Best Regards,


Rachel Smith
Front Office
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Modesto, CA
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 3 cities Reviews in 3 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed February 24, 2013

We had our annual family reunion (Dec 22-Jan 3rd) and as we usually do, we stayed at the Residence Inn Maingate. We had a 2 bedroom unit. We really enjoy staying at this property. The distance to Disneyland is great. ART runs on an irregular schedule, but since they aren't part of Residence Inn, can't fault them.

The rooms are large and comfortable. The bedding is great. We usually call for extra pillows and blankets, and they are delivered promptly. The rooms were made up daily, although we did seem to be last on the list. When I knew we needed the room cleaned early (friends coming by) I called to ask for earlier service. We had packages delivered, and the front desk was very helpful in getting them to our room for me.

The breakfast area is crowded. That is expected. I usually pick up food and take it back to the room. We usually weren't back in time to enjoy the evening manager's special.

My kids enjoy that the pool is open around the clock. They enjoy a dip after a long day at Disneyland.

While this is not a luxury hotel, it is more of a home feel. We enjoy the shopping service. I can leave a list of what I need at the front desk in the am, and it is put away in my room by afternoon. They leave the receipt and you are simply charged the Albertson's charges. Nothing extra.

Parking is a pain during busy times, and we usually request a room in the back for the ease of parking when we need to drive somewhere. Also, ART also picks up in the back of the building by Motel 6, and it is often faster to use than the pick up by building 6.

I want to thank the staff, from Scott, Henri, and Kimberly, who always make us feel welcome!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa S, Manager at Residence Inn Anaheim Maingate, responded to this review, April 19, 2013
Dear Malcon10t,

Thank you so much for your excellent review, and for choosing to stay with us each year for your annual family reunion. It is great to hear that our staff did such an awesome job in accommodating all of your needs. If any guest has special needs or requests, please give the front desk a call the morning of, or a few days before your arrival date, and we will do our best to accommodate those requests.

We also want to thank you for bringing your experience of an irregular schedule with the ART shuttle to our attention. Although we are not directly affiliated with ART, we want our guests to be properly informed when it comes to the shuttle pick up times. Depending on the amount of volume and traffic the ART shuttle experiences during any given day, there is generally a 20-30 minute window between shuttle busses as they arrive to our property. We will definitely keep in contact with the ART management team to prevent any further miscommunications.

Marriott offers many different hotel styles for the various types of travelers who visit the Anaheim Resort area. For guests who require full service needs such as a spa, bellman, an on-site restaurant, and any other “luxury” preferences, the full service Marriott near the Anaheim Convention Center would be a great option. Residence Inn is great for guests who are looking for quality accommodations and convenience. We offer amenities such as a complimentary hot buffet breakfast every morning, complimentary on-site parking, complimentary wireless internet, the sport court and playground for children, and much more. Our rooms are 50% larger than the standard hotel room and have full size kitchens in each. Our hotel caters to, and is perfect for families who are looking for the feel of being home away from home.

Thank you again for staying with us each year, and I hope to meet you at next year’s family reunion!

Rachel Smith
Guest Service Specialist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Anaheim Maingate

Address: 1700 S Clementine St, Anaheim, CA 92802
Location: United States > California > Orange County > Anaheim
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Anaheim
#23 Family Hotel in Anaheim
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Anaheim Maingate 3*
Number of rooms: 200
Official Description (provided by the hotel):
A very unique all suite condo style hotel located 1/2 mile from Disneyland. All suites have fully equipped kitchens & full size pull out sofa sleepers. We offer suites that can accommodate up to 8 people. We offer the following free amenities: breakfast, grocery shopping services, social hour, parking, internet, business center usage. Our guests have access to purchasing exclusive discounted park tickets through our on property Disney Desk. On property fire pit & BBQ Grills. Pet Friendly. ... more   less 
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Also Known As:
Residence Inn Anaheim Maingate Hotel Anaheim
Anaheim Residence Inn

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