Friends and I visited Disneyland to participate in a half marathon at the park and needed a nearby lodging. The Residence Inn's large loft suite allowed four of us to have a room with three beds, two bathrooms and a full kitchen. Light switches in the loft were placed in odd places, however, and the one for the living room ceiling fan curiously was upstairs, too. A built-in night light on the staircase was distracting and we had to drape a towel over it to darken the room enough for sleeping (probably not a safe thing to do). Beds were comfortable and towels of a good quality, but we had serious issues with a lack of housekeeping services. Returning to our room at after a long day at the park, needing to shower before dinner, we found our room uncleaned and had to call for service, catching the maid 15 minutes before she was leaving for the day. The second morning, we placed the Do Not Disturb sign on the door while we ran the early morning race (5am start). We returned to our room at about 9:30 am and removed the sign before leaving for the park later that morning. When we came back to the room in the evening, we expected a clean room, but once again it did not happen and we had to ask for towels to be delivered so we could take showers. It was one of the strangest thing any of us had experienced in a hotel. Upon check-out, we asked for a reduction in price and received 10% off. Housekeeping is a big part of what we pay for when staying in a hotel, however, and while the discount was nice, it should have been more.
Breakfast, however, was generous and fortified us for the race. And we were grateful that our race fees covered the cost of the convenient ART shuttle to and from the parks.
Light sleepers should avoid the overly bright loft rooms because staircase lighting can not be dimme...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for writing a review about your recent stay at our property. I am assuming that you were here with us for the Tinkerbell race, how did it go? We always get the opportunity to meet many different guests when any events are hosted in the Anaheim Resort area.
I would like to touch on some of the topics you mentioned about the suite that you stayed in. First and foremost, I apologize for the delay in service that you received throughout your stay. I have brought this matter up to my Rooms Facilities Manager; I can assure you we will look into why this was not done. One possible option is that when the “No Service” sign was placed on the door earlier, the housekeeper could have possibly assumed that it was for the day. The mistake on our part was that we should have double checked to see if you needed service again before service was done for the day. As far as the nightlight, we have it at the top of the stairs so that the stairs are visible for the safety of our guests.
I am glad to hear my desk team took the initiative to offer you compensation, but I would be happy to discuss this matter with you further in order to help make this right for you. Feel free to contact me at your convenience at email@example.com or 714)533-3555.
Front Office Supervisor
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.