5th time visiting Disneyland with our 3 girls (16,14,10) over the past 12 years and have stayed at 5 different locations, including: Desert Inn, Embassy Suites, Disneyland Hotel, Tropicana and now the Residence Inn.
We would say this is a top choice, especially now that there isn't a free shuttle, because it had a kitchen, extra meals on certain nights, and a more-than-continental breakfast.
The room itself was good (1511 queen studio), was the only room available during our stay in Mid October. The sofa bed was terrible. We called in advance & they said it was a queen size, but it was about a twin size, so we used our twin air mattress, but would've brought our queen air mattress had we known. Housekeeping did bring us 3 mattress pads & an extra comforter to make it more comfortable & our girls took turns sleeping on it over our 4 night stay.
There was a hair on the main bed sheets when we checked, but other than that, the room was very clean.
Great hair products provided. lots of towels, pillows & plenty of room to put 4 girls bathroom necessities. Could use more towel racks and closet space was tight.
We made good use of the extra plugs on the kitchen table to charge our electronics. Liked the sliding door to get light/fresh air in room. Kitchen was well stocked for us, roomy & loved the free popcorn to snack on before bed.
Common area was comfortable with 2 computers for use, hang out area to read or play the Pac-Man video game. Didn't use the bbq area w/fire pit, but looked nice and didn't use the pool which was very popular.
Loved the fresh water with lemons/cucumbers in the lobby. We looked forward to it as we trekked back from Disneyland. It's not that far, but the weather was in the 90's, so it makes it seem farther.
We missed the Monday night nachos, but made it to the Wednesday night bbq of hot dog/hamburgers, lemonade, chips, potato salad, pasta salad, and chili. What a plus! Saved us on dinner expense that night, for sure!
Breakfast was good, not Embassy cooked to order, but offered a variety:
eggs, make yourself waffles, bacon/ham/sausage (alternating), pancakes (not very good), beans w/tortillas to make burritos, breakfast potatoes, cold cereals, machine dispensed juice (not very good), coffee, tea, always 2 fruits cut up with 2 kinds of yogurts (one plain,one fruity), plain oatmeal w/several toppings, & an assortment of breads to toast.
It was always busy, but plenty of room to sit & staff was good at cleaning area.
Disney Hotel is way more expensive than it used to be and there is no free breakfast & you pay for parking, where here it was included. Emabassy is great, but no kitchen and a lot farther. This was a good compromise between the both and it wasn't a low class hotel. We would stay again but get a bigger room.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your thoroughly written response. I see that you have had your fair share of "testing the waters" when it came to searching for the perfect hotel for Disneyland. Luckily, you found our hotel to be the most suitable for you. Like many other guests, they tend to select our hotel over other because of a few things such as our location (10-15 minute walk), our free buffet breakfast served daily, our fully equipped suites and our complimentary WIFI and parking.
I would like to apologize for some of the things you encountered upon entering the room. I have notified my Director of Operations about the hair that was on the bed when arriving. Rest assured that we do take small matters like this very seriously as to make sure it does not happen again. I am glad that the housekeeping team provided you with mattress pads, we understand that comfort is important and we do all that we can to make sure our guests are content.
Thank you for all the great information for our Trip Advisor users.
Front Office Supervisor
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.