We stayed at the Red Lion Hotel for 4 nights and everyday we encountered some kind of issue. The "low" blower on the air didn't work and so we had to keep it on high at night and it was so loud we couldn't sleep. The exhaust fan in the bathroom didn't work and it was so hot when trying to shower we almost passed out. The breakfast was gross so we only ate there one morning, we had purchased to eat there every day but nobody wanted to eat there again, the restaurant was dirty and my daughter got sick after breakfast. When we checked in we were told at the front desk we would be paying cash and were told that we needed a credit card to put a charge of $40.00 a day but to our surprise they took out the entire amount of the hotel plus the $160,00 which put us in a great bind during our stay, So we were out the extra amount for breakfast and the extra amount on the hotel bill. The ART ran about 40-45 late everyday so we ended up taking a taxi a couple of times. We will not be staying here again.

We had planned a trip to Disneyland for months. When we arrived at this hotel, the front desk personnel were very friendly and accommodating, and we were excited to be on the top floor, hoping to glimpse a peak of Disneyland from our window. Upon entering the room, the first thing we noticed is the loud sound coming from above. It sounded like a helicopter was on the roof directly above us. This went on for awhile, before we called the front desk. Staff said she would have engineering check it out, and we were told later that someone had turned whatever it was off. We went to bed tired and happy to be without the noise.

The next day, after walking around Disneyland from open to close, we returned to our room exhausted, and the "helicopter" was back. We again called the front desk and were told she would take care of it. Thirty minutes later, the noise was still going, so we called the front desk again. This time we talked to the manager and were told that it could not be turned off and should not have been turned off the night before. We asked her how they could rent out this room under these conditions and were told that some people complain about the continuous noise and that others don't seem to care. (How can anyone sleep with a "helicopter" above them?) One of the staff even admitted that she wouldn't be able to sleep in that room either. We asked to be moved to another room and requested a discount for our inconvenience. The manager and her supervisor then offered a $20 discount.

We understand these kind of things happen, but at this point, we were upset for a number of reasons: after we called and requested the noise be shut off, no one bothered to call back to inform us that the "helicopter" noise was there to stay; secondly, when booking the room, we asked for our AAA discount and were told that the hotel was filling up quickly so this discount was not being offered (from the near-empty parking lot, this did not appear to be true; also, I contacted AAA and if a hotel offers this discount, it can not pick and choose, other than specified black-out dates, when to offer it to potential clientele); third, the manager made it sound like this was a recurring problem with this particular room, while the maintenance person made it sound like the wheel bearing in a fan above us had just gone out very recently. Consequently, we felt lied to and believe this staff needs to get their stories straight. There is definitely a breakdown in communication among staff. In our minds, this $20 token offer did not compensate for our frustration or inconvenience.

We just spent the Thanksgiving Holiday at the Red Lion. Check in and Check out was extremely quick. Buffet breakfast was excellent value. Disneyland is about a 10 minute walk to the entrance. Our only complaint was the noise. We were on the first level. The physical set-up of the hotel meant that a large percentage of the guests had to walk by our room to get to the elevator. Running kids, loud families, and worst was the door to the staff custodial room...that door slammed shut with an echo everytime. I will stay at the hotel again, but not on the first floor. If it was warm and the pool was to be used, we would have had the noise from the pool outside our window on one side and the noise from the hallway on the other.

Good location , close to Disneyland, convenient to everything, room is clean .
Breakfast buffet could be improved with lay out of the food stand to make the line go faster by put it in the middle so people can get food on both side of the buffet. Food quality id good, could be better with more selection.