My family and I stayed here in October 2012. It was a lovely clean hotel. The staff were very friendly. My airline lost our luggage the hotel were great at giving out complimentary toiletries such as toothbrushes, toothpaste, shower caps. The room was very comfortable with complimentary tea and coffee. The toilet overflowed one day and I called reception. They sent someone up within a few minutes and had the problem sorted within 10 minuets. I would not hesitate in recommending this hotel to anyone. The staff really care about the customers and any repairs are carried out promptly. The hotel was about 15 minuets from the entrance of Disneyland which was the only drawback. But there is a bus that goes directly to the park for a small fee.

The rooms were pretty outdated and the door to our balcony the lock was messed up on and the curtain was ripped in the bathroom you could see where the towel rack was pulling from the wall the toilet didn't flush very well and the shower head just sprayed on fat stream of water. It says a block from disneyland but its a lot longer than a block and the transit bus that runs that route sucked we always had to wait forever. We only ate breakfast in the hotel and it wad good. When you walk in and see the lobby you would expect the rooms to be super nice and you would expect that for the price but they weren't great...I maybe would stay again if I got a really good deal but would prob pay a little more for a different one in the area

I don't normally write reviews, but our experience at this hotel was so bad, I feel it is my duty to warn any other would-be guests as to what we experienced at this hotel. We chose this hotel because it was close to Disneyland and affordable. In retrospect, I would have gladly paid more for a better hotel. First, we were expecting queen beds and arrived in our room to find small doubles. Not the end of the world, but I was sharing with my sister so it would have been nice to have the queen. Now I wasn't expecting five star quality, or brand new furnishings but this room felt dirty. The bathroom felt dirty. There was hair in the tub and on the floor (EW!!) and the room had a can't-quite-put-my-finger-on-it odor. The next morning, we had the buffet breakfast in their restaurant, Tivoli Gardens and this is where I found the hotel to be absolutely unacceptable. The oatmeal was empy, the waffle batter was empty and when I asked the attendant if she could refill them, she said she would get to it, but never did. We decided to just have cereal because we got tired of waiting and I took one bite of it and actually spit it back out into my bowl! The milk was warm! It tasted foul and when I brought it to the attendants attention, she said "sorry" then walked back into the kitchen and just left it there! Having some experience with the food service industry, I checked the yogurt and found that it too, was warm. I was appalled at the blatant lack of concern about their food safety! Food must be maintained at a proper temperature otherwise it becomes a hot bed for bacteria growth! Food Safety 101!! We couldn't even get rid of our dishes because there was no trash can available in the dining room so other guests actually began piling their dishes on a nearby table that had not yet been cleared. I decided to ask for a manager and when I voiced my concerns about the condition of our room and the health hazard that was their restaurant, I was once again given a "sorry" and an irritated that-all-you're-getting-from-me look. I was furious. Not only were the accommodations lacking and food unsafe, but the service I received was unacceptable. The one and only good thing I can say about this hotel is that it has a decent gift shop.

I stayed here for a convention for 8 nights. The only good thing about this hotel is it's location to the convention center. It is only two blocks away. For the price, however, I do not understand why they don't update their hotel. Upon arrival, my room was very dirty and my bedding had obviously not been thoroughly tended to as there were hairs all over from the person before me. The carpets looked like they hadn't been vacuumed in weeks and the bath room looked like it had mold on the walls that were just painted over. I went to the downstairs restaurant the first morning and royally regret it. My food was cold, the eggs were powdered, and my sausage was incredibly greasy.

The customer service was so-so. The people at the front desk could have cared less I was there and didn't activate my key correctly for my room until the third try, I made three trips up to my room before I could actually get inside with my luggage.

In all, I would not recommend staying here unless you are desperate.