Rooms are outdated and the balcony is a foot wide. Bath tub did not drain and the continental beakfast which should be free and consisted of a wafflemaker and cold cereal was 6'50. Location was noisey hear traffic all nite

well we were really happy with where this hotel was located, it was a 10 min walk to park. it was close to the garden walk where we ate a couple of times:) it was a clean hotel but old and due for some upgrades! we found a cockroach in our room, but i do not believe it was because it wasnt clean just older, needing renos,! not to mention we were in califorina! the pool was awesome, the kids loved it!

Stayed for five nights in October 2012. Seemed like a good deal, but unfortunately, it was not! Communication between hotel staff and housekeeping was terrible! We had to constantly deal with linen issues and failure to take care of our room properly. We received a "free breakfast" with our package but the restaurant was always crowded with lines out the door in the morning. This was not because the restaurant was full, but because they did not have enough help. Also, when we did eat in the restaurant, we had trouble with our orders because the staff struggled with understanding English. Don't get me wrong, the staff was all very nice and stated they would remedy the issues we encountered, only to fail in their attempts. I hate having to constantly badger people and it did not make for a "carefree" vacation.

Firstly – I booked this hotel through a travel agent who informed me this hotel was only a 12 minute walk to Disney. I was horrified as we kept driving to get there after passing the park entrance. We traveled with several small children and after the first day walking realized we had to give ourselves 25 minutes with the hopes of hitting every crosswalk light on the way. After a day in the park our kids were too tired to make the trip back and we took a cab everyday afterwards. The hotel did offer a shuttle at $5.00 per person per day. There were 7 people in our party that works out to $ 35.00. our cab that took all of us $ 5.33 there and $4.80 back.

The staff at the front desk at check in were efficient and ready to go. Super helpful and quick to get us on our way. The kids were excited of course and off we go to our hotel room. Open the door and OMG the 80’s were calling I felt like I was in a time warp.
Yellow tile in the bathroom, old furniture – they still use comforters (again most likely from the 80’s). We booked a suite, thinking we had a bigger room with there being 5 in our personal room. I go to open the hidabed and – I had to take a moment to compose myself as all the springs and wires that held is together fell to the floor. This was the bed I was going to sleep on for the next 5 nights. We go to open our safe and the key wouldn’t come out. I am at the Happiest Place on Earth so I suck it up….
We have been up since 5am to get here and I was tired and decided one night wouldn’t kill me I would stop at the desk in the morning and see what they could do.

We are all very tired and hungry so eat at the café in the hotel… The staff was super friendly but the décor and meal – we lets just say – we were hungry and they were open. We did not return for the rest of the trip..

In the morning we awoke to a beautiful sunny day but I tell my kids who are super excited at this point to go back to bed because it is only 6:30am and they had a big day ahead of them. I receive a knock on my door from our other party traveling with us saying we had missed our breakfast meet up time. I look at the clock it say 7am ????
It turned out it was 9:30am the clock in our room was wrong….. Ok – have to say I had a hard time being so happy about it .. My sleep sucked because of the bed and now I was already late for our first day. To say I was pleasant to the front desk girl when I went down stairs would be a lie . I was not happy and unfortunately she took the brunt of it. For that I am sorry as she was very nice, and I was vibrating by the time I made it to her..

I asked for my room to be looked as and told her about the clock – the bed and the safe… Took a few breaths and started on again what I was hoping for a 12 minutes walk but knew before we left it wasn’t going to be.

Had a great time at Disney….

Return to my room to see that housekeeping had made my bed and put it away in the same state it was when I left… How could they not notice it had fallen apart??? -
My safe was never fixed so we used our friends for the rest of trip.

In the morning I took a photo of my bed as it seemed my original complaint went to deaf ears I felt a picture would help my situation – taa daa – it worked because when we returned I had a totally new underside to my bed. Woo hoo – the maintenance man came through and helped me out. THANK YOU…..

Housekeeping in our room wasn’t fantastic but the sheets were clean – My husband and I started keeping track of a few things in the hallway while we were there for fun just to see how often the halls were cleaned.. When we checked in there was a glass against the wall just down form our room as well as a napkin with cutlery – 6 days later at check out – still there…

We used the pool and the kids had a great time. The lobby was nice as well as the concierge guy super helpful… I may sound picky but I stay at a lot of hotel for my work so maybe I have set a higher standard for myself – my kids had a great time and didn’t notice a thing and that was what this trip was about my kids. I will return to Disney but will not return to this particular hotel.