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Clarion Hotel Anaheim Resort: Traveler Reviews

3.0 of 5
616 Convention Way, Anaheim, CA 92802 (Anaheim Resort)
Hotel amenities
Clarion Hotel Anaheim Resort
Ranked #80 of 107 hotels in Anaheim
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305 reviews from our community

Traveler rating
    54
    77
    81
    51
    42
See reviews for
Families
144
 
Couples
37
 
Solo
10
 
Business
40
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Farmington, Utah
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
“I don't mind outdated if it's clean, but...”
2 of 5 stars Reviewed January 11, 2012

Ours had cobwebs hanging from the ceiling and in the heat lamp in the bathroom. Drain cover was not attached and I had to take it from my 3 year old who was playing with it in the tub. There was a 12 inch space between one of the beds and the wall which looked like it hadn't been vacuumed for quite sometime. There was a brown dried up drip and some spots on the door frame and baseboard of the bathroom that I'm afraid to guess what it was. I just gritted my teeth and scrubbed it off myself. There was dried make up on the little plastic signs on the vanity. We stayed 2 nights. The beds were made up while we were out, but again no sign of vacuuming and the faucet & sink area had not been cleaned. Sheets had holes.

Staff was friendly. Coin laundry was a plus but don't buy your laundry soap in the laundry room, it's cheaper in the hotel gift shop. Also make sure you have coins, no bill changer in the laundry room & the lady in the gift shop wouldn't give me change. The game room has a bill changer and the front desk staff was nice about giving change.

As far as being outdated, this room is ready for a deep cleaning and some refurbishment.

Beds were doubles. The size of the room was fine. Nice to have a fridge, but a microwave would have been good too. Not coffee drinkers so we didn't use the coffee maker. Not too much street noise except for the "easy riders" going through town for the show at the Conference Center.

We had a package that included breakfast. Breakfast was ok.

Pool was warm. Kids enjoyed the game room. Well stocked vending machines.

Women's hall bathroom was clean enough.

Also, it says it's a block and a half from Disneyland. This means it is a block and a half from Disney property. It was a good 25 minute walk to the main entrance.

They let us keep our rental car in the parking lot after checking out until we had to head to the airport, which we appreciated. Also we needed two rooms close together and the staff was very accomodating.

As far as staying here again, no. We need something cleaner even if we are only there to sleep. And definitely queen size beds.

  • Stayed January 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
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Ask SASTMMT89 about Clarion Hotel Anaheim Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM002, General Manager at Clarion Hotel Anaheim Resort, responded to this review
January 13, 2012
Thank you for giving us your feedback and for taking the time to do so. I definitely use your comments as a tool to improve our performance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gig Harbor, WA.
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“Acceptible option for Disneyland visit”
3 of 5 stars Reviewed January 4, 2012

Three stars on tripadvisor mean "average," and in its category I give this Clarion hotel three stars. I'll explain, using pros and cons.
Pros: Room was clean. Bed was comfy enough, albeit a double instead of a queen. The room had a mini-fridge. Maid service was fine. Free on-site parking. Front desk staff were friendly and accomodating, especially a young Latino named Sal. The pool is fairly large and comes with towels and an ample number of lounge chairs. The affordable ART shuttle buses to Disneyland stop outside the front door and run regularly.
Cons: The bathroom was cramped. No complimentary breakfast; so unless you eat muffins (or whatever) in your room, you'll breakfast elsewhere (there are several options nearby), or in the hotel restaurant off an expensive menu. The hotel is four or five long blocks from the park entrance, so it's about a mile to walk if you miss the shuttle. The off-lobby computer didn't work the entire five days we were there. There's no kid-friendly theming here, unlike many of the area hotels that feature special decor and the like.
Bottom line: If one doesn't insist on staying close enough to Disneyland for an easy walk to the park, and if the hotel stay doesn't have to include a complimentary breakfast, or theming that appeals to kids, IMO the average budget traveler will find the Clarion to be an acceptable option. We were satisfied there.

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
Ask mhada about Clarion Hotel Anaheim Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM002, General Manager at Clarion Hotel Anaheim Resort, responded to this review
January 6, 2012
Dear Mhada,

Thank you for providing us with a very thoughtful, organized, and helpful comment. We most definitely take your feedback into account as we work to provide you with the best accomodations for your money. We hope you come back to stay with us to see our improvement.
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Lakeview, Oregon
1 review
4 helpful votes 4 helpful votes
“Good Hotel for the money!!”
4 of 5 stars Reviewed January 4, 2012

We have been to Disneyland as a family 5 times and have stayed at the Clarion 3 of those trips. It is a great hotel for the price. The beds are clean and comfortable, as are the rooms. I found that when you are at Disneyland you have very limited time spent in the hotel. We have always had excellent service from the staff when we are at the Clarion and their food in the bar is great!! We are returning to Disneyland in April of this year (2012) and have booked the Clarion again. We have stayed at a couple of other good neighbor hotels and have not had nearly as good of an experience. One of the Marriott properties that we stayed at had no security (which we found out the hard way when our truck window was broken to steal the GPS). If you are looking for a 5 star hotel you probably should look outside of good neighbor hotels that house hundreds of thousand of visitors each year.

  • Stayed April 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask Nelly J about Clarion Hotel Anaheim Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM002, General Manager at Clarion Hotel Anaheim Resort, responded to this review
January 6, 2012
Dear Nelly J,

Thank you for taking the time to give us your feedback. We appreciate that you chose to stay with us, as we know that you have many choices to choose from. We look forward to having you come back to stay with us.
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Portland, Oregon
1 review
6 helpful votes 6 helpful votes
“Very Dissapointed”
1 of 5 stars Reviewed December 31, 2011

We checked in the 12-26-11. We were supposed to check out 12-30-11. We check out a day early for a couple reasons. The 2 downstairs men's bathrooms were disgusting. I walked in one and turned around to go to the other and it was just as bad. Felt like I was at a gas station. And my wife said the women's was not much better. For the price we paid for the trip, the best part was the going to the parks.

The pool was extremely cold when the said it was heated. No continental Breakfast. And shuttle #6 that services this hotel, terrible service. Use #5 over at the marriott down the street.

I never give reviews, but felt that others need to check this out prior to staying here. And driving from Portland, then checking in . I was at a loss for words. Will not stay here again.

Room Tip: Would pass
See more room tips
  • Stayed December 2011, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
Ask mooregolf92 about Clarion Hotel Anaheim Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM_CA002, Manager at Clarion Hotel Anaheim Resort, responded to this review
January 5, 2012
Please accept our sincerest apologies. Your satisfaction is important to us and we certainly appreciate your feedback. We are working diligently to improve our service and our product. All your concerns will be addressed to the appropriate departments. We certainly hope you reconsider your position and give us another try.
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“Clean but in disrepair”
2 of 5 stars Reviewed December 9, 2011

Stayed there one night on Dec 5. The public areas are nice and the staff was efficient. The rooms were clean and the bed was comfortable. Now for the bad, which outweighs the good: electrical burning smell from the heater; carpet, although vacuumed, was old and ratty; the bedspread smelled like someone threw up on it; had to unplug the refrigerator at night because it made noise; no key in room safe; light bulb was out; could only get about 5 channels on the TV and the volume control didn't work at all; cracked sink with brown stains; information binder was empty. For one night it wasn't worth making complaints. I would like to think that the cleaning staff could see these problems. It should be something they check on every day and fix. I doubt if I will stay here again.

Stayed December 2011, traveled with family
Was this review helpful? Yes 4
Ask Leslie S about Clarion Hotel Anaheim Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM002, General Manager at Clarion Hotel Anaheim Resort, responded to this review
December 15, 2011
Dear Leslie S.

Thank you for staying with us last weekend. I apologize for the issues that you encountered while you were here. We did just complete installing all new flat screen TV's and may have contributed to the TV concerns which are now all remedied. We do strive to give all our guests excellent service. Should you come back, we will do better.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Hotel Anaheim Resort

Also Known As:
Clarion Hotel Anaheim Anaheim
Clarion Anaheim
Anaheim Clarion
Address: 616 Convention Way, Anaheim, CA 92802
Region: United States > California > Orange County > Anaheim > Anaheim Resort
Amenities:
Bar/Lounge Business Center Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #80 of 107 hotels in Anaheim
Price Range: $
Hotel Class:3 star (3*)
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