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“Clean, charming, friendly...what more can you ask for?” 4 of 5 stars
Review of Hotel Indigo Anaheim

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Hotel Indigo Anaheim
3.0 of 5 Hotel   |   435 West Katella Avenue, Anaheim, CA 92802 (Formerly Holiday Inn Express Anaheim Maingate)   |  
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Ranked #2 of 112 Hotels in Anaheim
Certificate of Excellence 2014
Top Contributor
114 reviews 114 reviews
25 hotel reviews
Reviews in 47 cities Reviews in 47 cities
50 helpful votes 50 helpful votes
“Clean, charming, friendly...what more can you ask for?”
4 of 5 stars Reviewed 4 days ago NEW

When we return to Anaheim we will look to stay here again! Hotel Indigo has wonderful customer service from their front desk to their restaurant. One evening we dined at the hotel restaurant and were quite pleased with the quality of the food and our waiter. Our room was very clean, very trendy and quiet. Beautiful grounds, beautiful hotel. If you arrive early you CAN check in early and get a parking pass for your car to leave on their grounds. It is a walk to Disneyland, probably 10 minutes down the road. The good thing about this area, even at night there are plenty of families out walking so you never feel unsafe.

  • Stayed February 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management1Team, Manager at Hotel Indigo Anaheim, responded to this review, 3 days ago
Thank you so much for your kind review of Hotel Indigo Anaheim. We are delighted to hear that you are satisfied with our guest services, quality of our foods, cleanliness of the room, and our location. Every one of us always tries our best to help our guests and make their stay become more memorable. We look forward to see you next time!
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440 reviews from our community

Traveler rating
    301
    118
    13
    5
    3
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
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English first
Chicago, Illinois
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I enjoyed my 3 night stay here while I was in town for a conference. Walking distance to the convention center, and the free parking was a great plus. Comfortable beds with a surplus of pillows. Staff were super nice. I had a problem with the coffee maker in my room, and the front desk offered me coffee from the cafe in the lobby, free of charge. The pool area is accessible at night. They have a nice cabana next to the jacuzzi where I enjoyed hanging out with some drinks. If I ever have to go back to Anaheim, I'd stay here again.

  • Stayed December 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management1Team, Manager at Hotel Indigo Anaheim, responded to this review, 3 days ago
Thank you so much for your kind reviews! We are delighted to hear that you are satisfied with our location and guest services. We are truly grateful to have hotel team members that enjoy being of service to our hotel guests and make you feel comfortable while staying with us. We would like to apologize for the problem you had with the coffee make in your room. We will definitely bring it to our head’s attention. Please contact us directly if you would like to discuss about it further more. Thank you so much for staying with us and we look forward to welcoming you back to our hotel for another fantastic experience.
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Effingham, Illinois
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Let me say this was our first stay at an Indigo hotel. The room seemed small and we missed the plush feeling we normally have due to not having carpet (just my opinion). The staff was what made the stay pleasant. Smaller hotel with a small restaurant but very close to several eating facilities. Nice pool area.

Stayed February 2015, traveled on business
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management1Team, Manager at Hotel Indigo Anaheim, responded to this review, 1 week ago
Thank you so much for your kind reviews for your recent stay! We appreciate you choosing to bring your family to Anaheim and giving us the opportunity to accommodate you. We hope to see you in the near future!
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Melbourne, Australia
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Every single staff member was amazing. Absolutely friendly, helpful and they genuinely cared about your stay. Arrived after a 14 hour flight from Australia and we were told that our room would be available by two friendly staff members (who also offered us chocolate - it was Halloween!). The room is modern, clean and quite large (had a double double). The bathroom is modern, bright and clean. The shower heads are a little strange - pressure was up and down along with the temperature but a non issue. They give you Aveda products which are just lovely, especially for a 3 star hotel, which by the way, never felt like a 3 star hotel. We only heard our neighbours once and we were lucky enough to have a room facing the Disney fireworks so very happy. Bed was firm and fine for me (which is saying something as I normally wake up sore due to issues with my back!). Had breakfast there most days - pricing was reasonable and the food lovely. Ate there a couple of nights and again, the food was lovely (try their fish tacos!) and their specials are reasonably priced. Disneyland is a brisk 10 minute walk away so very handy. Lots of eateries nearby, a couple of 7 Elevens, a CVS (awesome pharmacy that sells alcohol - bonus!) and a good old Denny's for a cheap eat. Free Wi-Fi also handy. All public areas of the hotel were modern, well kept and clean. The small 'business centre' was also handy when booking trips outside of Anaheim. All up, excellent value for money - would definitely stay there again.

  • Stayed November 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management1Team, Manager at Hotel Indigo Anaheim, responded to this review, 1 week ago
Thank you so much for the kind review of your recent stay with us. Every one of our staffs tries his or her best to meet and exceed guests’ expectations and we are glad you are satisfied with our guest service. We are truly grateful to have hotel team members that enjoy being of service to our hotel guests and make you feel comfortable while staying with us. We look forward to see you again in the near future!
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San Diego, California
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I recently stayed here one night with my family so we could visit both Disney parks. The staff was amazingly friendly and professional. The free gated parking was key. It's a short walk to the parks. I loved the updated rooms with hardwood floors. Beds were clean, comfortable and looked nice. The bedroom area was on par with upscale hotels, like a W. The bathroom was satisfactory -- it was clean, had Aveda products and plenty of towels, but obviously it's not as luxurious as a Ritz Carlton, but we didn't pay for that level of luxury so it's not to be expected. I was least impressed by the white tile floor in the bathroom, but that's just my design aesthetic. We did not eat at the hotel, so I cannot speak to that. I wouldn't hesitate to stay here again the next time we visit the Disney parks.

  • Stayed February 2015, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management1Team, Manager at Hotel Indigo Anaheim, responded to this review, 1 week ago
Thank you for taking the time to share such gracious feedback from your recent stay with us. We are glad to hear that you are satisfied with our guest services, complimentary self-parking service, location, and room. We are truly grateful to have hotel team members that enjoy being of service to our hotel guests and make you feel comfortable while staying with us. We can’t wait to see you again next time!
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Lethbridge, Canada
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is within a 15 min walk to Disney. The rooms were nice. Staff were good. If you bring your keurig cups - bring em, for the room. Starbucks are located on the disney site. The Garden walk is a 5 min walk from the hotel with many restaurants. 20 mins to Orange Outlet mall. I would stay here again.

  • Stayed February 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management1Team, Manager at Hotel Indigo Anaheim, responded to this review, 1 week ago
Thank you so much for staying with us and for such nice reviews. We are delighted to hear that you are satisfied with the location, rooms, and guest services. We truly hope that you will come visit us again in the near future and give us an opportunity to take care of you again.
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San Diego, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I booked three stays at the Hotel Indigo for 2015 based solely on the fact that they were #1 on tripadvisor (at the time). I was impressed at check-in with the look of the hotel. It's very clean and modern looking. The front desk staff was friendly and welcoming. I'm an IHG rewards member and they offered a gift bag with water, treats, free wi-fi code, etc. A man who identified himself as the manager thanked me for booking so many stays this year and said that we would be set up with a really nice room. So far, so good. Our room was on the second floor across from a the janitorial closet (not what I consider a good thing). When we entered, we realized that we were on the street side and the noise from the open window was somewhat loud. We closed the window and wasn't too bad, but we were near street level and there isn't much you can do about that. The bath products were Aveda (a plus) and the floors were NOT carpeted (another plus). We were heading to Disneyland and took the stairs down. My husband cut his hand on the stair rail, not serious, but the cut was deep and he was bleeding a bit. We went to the front desk but they were unable to help because they had NO bandaids. We returned at night to the sound of a whining, barking dog (this is a pet-friendly hotel, something I hadn't taken not of before). I was in Anaheim for Star Wars Race Weekend so sleep was important. A call down to the front desk resulted in an offer to switch our room. We were already unpacked so moving would have been more of a hassle at that hour of the night. Bottom line- nice hotel, friendly staff, but not the best stay. I ended up canceling one of my upcoming stays in favor of Anaheim's current #1 hotel.

  • Stayed January 2015, traveled as a couple
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management1Team, Manager at Hotel Indigo Anaheim, responded to this review, 1 week ago
Thank you so much for taking the time to share your feedback with us and bringing these issues to our attention. We truly apologize for the issue you encountered on your recent stay with us. Rest assured we have taken each and every piece of feedback very seriously. Please contact us directly if you would like to discuss the issue further and hope that you will provide us with the opportunity to restore your faith and regain your confidence and trust in us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo Anaheim

Address: 435 West Katella Avenue, Anaheim, CA 92802 (Formerly Holiday Inn Express Anaheim Maingate)
Phone Number:
Location: United States > California > Orange County > Anaheim
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Anaheim
#3 Family Hotel in Anaheim
#4 Romantic Hotel in Anaheim
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Indigo Anaheim 3*
Number of rooms: 104
Official Description (provided by the hotel):
Anaheim’s first upscale boutique hotel....the new Hotel Indigo Anaheim delivers a vibrant and refreshing guest experience. You are welcomed by agricultural murals and a stunning California themed garden enhanced in the evening by electrifying dancing waters. Enter the hotel and feel a contemporary neighborhood story of years past when Anaheim was a flourishing farming community.Hotel Indigo offers each guest a blend of modern contemporary living with the best in traditional hotel hospitality. Feel the warmth of hardwood floors to a plush over-sized duvet and pillows with spa-inspired showers...you'll feel right at home. Complimentary wireless Internet access throughout the hotel is at your fingertips or use our business center if you prefer.Whether your visiting the major attractions or looking for that hidden gastronomical gem Hotel Indigo Anaheim is your ideal choice. Families can be steps away from the maingate of the Disneyland Resort or if your visit brings you to Anaheim for a convention the Hotel Indigo Anaheim provides convenient walking access to the Anaheim Convention Center.Relax and enjoy a bite in our Chambers Bar & Bistro where you can savor locally inspired recipes and sip on specialty cocktails created by our mixologist. ... more   less 
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Also Known As:
Holiday Inn Express Anaheim Maingate Hotel Anaheim

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