I expected a lot more from a Marriott hotel especially as it was newly renovated with new beds. To it's credit the hotel staff were friendly, my room and the grounds were clean, the room was a nice size, plenty of hot water, great TV, a little frig, plenty of towels and lots of plugs, a great work desk and lamps which I loved. I was only there for one night as I had a conference in the area however my conference discount was the same as the current regular price so am not sure I saved anything.
The hotel looks standard, it's right on the fwy so plenty of fwy noise but I was prepared to be happy. Another conference attendee had her room on the outside corridor and was distressed with all the noise. My room was closer to the pool yet even before I got to bed problems started, the air conditioner / fan emitted a terrible stench. Really awful, since it wasn't that hot I simply turned it off and went to bed. The mattresses were new. I don't know who tests these things but they obviously they didn't have a big panel of testers. These are not the right beds for everyone. I spent 4 hours trying to sleep on it until I gave up. The mattress at first seemed it would be heavenly but the longer one spends on it it the more one sinks... heaviest part of you sinks the lowest and it makes you hot. The mattress appears to have no visible or invisible means of support for your body, not even on the edge. I did my best trying to convince myself it couldn't be that bad for just one night but the sinking cut off the circulation to my head and neck..... very very unconformable!
To make it worse, hotel guests kept roaming around screaming outside my door. I could hear every word and nasty comment in detail, this went on until about 3:30 in the morning. My friend on the other side said she could hear people snoring in the room next to her. I also heard the folks upstairs. Really... why don't hotels have adequate sound dampeners or sound insulation?
So at 4 am with a very sore back and neck, hot, tired and weary I asked for some help. What I received would have been hilarious if it wasn't real. I was brought one of the most decrepit and flimsy rollaways complete with pokey springs and ripped and stained cover that I'd ever seen. A nice hotel like this and that was what they offered???? I stuffed all the fixings from the failed bed onto the roll-away and managed to get a few hours sleep.
I took a hot shower (plenty of hot water!) and headed for the included breakfast. There was a nice selection of food but it was the sort of food that is better to look at than to eat. I can't tell you what the eggs actually were like since I gave up after a few forks, The cut fruit that looked so yummy was bitter and sour and I don't like surgery starchy stuff, esp not first thing in the morning. If a hotel serves breakfast shouldn't it be high quality and not industrialized pseudo food? Admittedly I was very tired and sore.
When I shared my woes of the night to the desk clerk I was not offered any compensation, she couldn't understand why I didn't like the food and had nothing to say about my miserable night other than to tell me what I'd already heard about the beds being new.... ergo the 2 stars. I'm sure the remodel and upgrades helped but this hotel can do better, a lot better!!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 4, 2013
Thank you so much for taking the time to let us know about your experience. I am sorry that you were not able to enjoy a pleasant stay with us as that is always our goal. We take these instances very serious and we are looking into ways to avoid these problems. We are in the process of getting some new air conditioning and heater units for a more comfortable room experience. I would like to discuss your stay with us in more detail so that I am better able to trouble shoot. Please feel free to give me a call. I am glad to hear that you enjoyed our staff and hopefully we have an opportunity to wow you on your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.