We have stayed here many times over the past years as annual pass holders to Disneyland. We have told all of our friends and family who also now stay there. This past trip (last week) I encountered a young woman in reservations who came across rude and extremely disrespectful. I didn't care to much because everyone has a bad day. Then when we checked in the gals were terribly unprofessional and disorganized. Thank goodness the restaurant staff and housekeeping staff are so sweet the only ones we leave gratuity for. So I made my reservations for our trip next month and ran into some kinks online so I called the hotel and spoke with a gal who quoted me rates and changed the dates for me. When I get my new reservation email the room rates were even more than my original reservation so I obviously call back and Miss. Personality answers the phone (gal from last time) and tells me that the gal I spoke with is new and theres no way to prove the prices I am saying.... Well actually there is I have my original email so after her basically calling me a liar I send her all the emails she calls me back and gives me my original rates on my original dates (geeez thanks) she wont give me the rates for the new days I added with the other gal. She is giving me a double bed room at a queen rate and says there completely sold out and thats the only rate. So I express my disappointment at her attitude and horrible customer service. I get off the phone with her and go online and the prices are lower online with plenty of vacancy! Really?!?!?! What is wrong with these young women and when did it become ok to treat people who are tour guests so disrespectful. I will be contacting the manager and if they have the same quality of service we will be finding a new place for ourselves and all of our family and friends. And all the disney blogs and annual pass port groups we are a part of will all know of the way this hotel treats its guests. You are the cheapest hotel in all the ones across the street but Id rather pay more and give my business to people who treat their PAYING customers with respect since were the reason they have a job. Extremely disappointed!!
- Official Description (provided by the hotel):
- This unique resort style hotel offers the following features:LOCATION:Directly across the main entrance to Disneyland® Adjacent to Anaheim Garden Walk.Two blocks from the Anaheim Convention Center.STYLE:Two story apartment style buildings on nine acres of landscaped gardens and walkways.PARKING:Ample parking all around the hotel.POOL:Olympic size outdoor heated pool and spa.ROOMS:Large rooms, some with patio or balcony.FAMILY SUITES:Two connecting rooms for families.FOOD & BEVERAGE:Mi Casita Restaurant and Lounge.MEETING ROOMS:Over 11,000 sq feet of flexible meeting space.VALUE: Excellent value for a hotel in Anaheim! ... more less
- Reservation Options:
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- Also Known As:
- Anaheim Plaza Hotel Anaheim