As former Hilton Honors member I reserved a Lanai room and we showed up guess what? We had no room. The manager Richard took it upon himself to cancel my reservation. OK so something came up. I am Hilton Honors member they had my phone they could have called me before my 5 hour drive from Vegas and told us of the problem and gave a solution. No solution, no alternatives, no nothing at the front desk we got sorry we do not have your room for you. (Yes period no alternative no apology) So I call the "Manager" (i put manager in quotes for this Hilton cause it has no real Manager) three times...no return call. Seeing how he ruined our whole trip the least he could have done was call back.
- Official Description (provided by the hotel):
- Enjoy a satisfying California experience at the Hilton Anaheim hotel, located in the heart of Orange County, adjacent to the Anaheim Convention Center and across the street from the Disneyland® Resort. Reach the hotel easily with convenient access from all major freeways and Southern California airports.This upscale hotel offers Mix Restaurant & Lounge, a Starbucks, a recently renovated outdoor pool with two whirlpool tubs and the new addition of the Kids Splash Zone! The Health Club at Hilton Anaheim (daily fee applies) offers all the amenities of a private health club, including spa treatments, Precor equipment and a tranquil indoor pool.Enjoy Disneyland® Resort benefits at this Anaheim family hotel by paying a visit to the Disney® Desk where expert cast members will offer advice and queue-jump tickets to the world-class attraction right across the street. Experience the magic of Disneyland® Resort from a special Disney® View room, providing great views of the fireworks display and the resort. All guest rooms and suites feature modern comforting amenities and contemporary styling. ... more less
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- Also Known As:
- Hilton Anaheim Hotel Anaheim
- Hilton Hotel Anaheim
- Anaheim Hilton Hotel
- Hilton And Anaheim