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“One of the worst I have ever stayed in!!” 1 of 5 stars
Review of Hilton Anaheim

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Hilton Anaheim
3.5 of 5 Hotel   |   777 Convention Way, Anaheim, CA 92802   |  
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Breakfast for 4 + WiFi
Ranked #43 of 111 hotels in Anaheim
Redcliff, Canada
Top Contributor
53 reviews 53 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
“One of the worst I have ever stayed in!!”
1 of 5 stars Reviewed August 22, 2013 via mobile

Things were bad from day 1!! Wrong room...TV works after you call the desk daily...handles falling off the bathroom door that squeaks so loud it wakes everyone in the room up! Elevator waits can be 15 min. Wifi has to be paid for and it's so slow..business center only has 2 functioning computers that you have to PAY FOR and they are like dial up! Rooms are very average at best. The Buffet is over priced and very bland...kids bowl of Fruit Loops was 8$ and the size of a coffee cup!
If you want a Motel 6 experience at Hilton prices then stay at the Anaheim Hilton...what a total let down!!! We heard so many people complaining about it we knew we weren't just being picky!

  • Stayed August 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAnaheim, Manager at Hilton Anaheim, responded to this review, August 23, 2013
Dear bchrist1,

Thank you for visiting the Hilton Anaheim Trip Advisor page. Our sincerest apologies for the unfortunate experience you had during your stay. It seems as though you may have visited us during a high occupancy period which may be a reason why you came across most of the not so pleasant occurrences.

The hotel does charge an in-room WI-FI fee but also offers free WI-FI throughout the lobby area and in Starbucks. The MIX restaurant does have the continental breakfast as well as buffet breakfast option and off the menu items. Also, aside from room service and for convenience, the food court opens at 10am and offers some breakfast items. Again, we do apologize for the unpleasant experience you had while staying at The Hilton Anaheim but we do hope to host you again soon and prove that we are a world class hotel.

All the best,
Jennifer Sacks
Guest Satisfaction Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hercules, United States
1 review
4 of 5 stars Reviewed August 22, 2013

We spent one night at this Hilton. Pluses are it's very clean, comfortable room especially the bed, helpful staff. Minuses, Sliding bathroom door that did not lock and had big gaps that offered no privacy.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAnaheim, Manager at Hilton Anaheim, responded to this review, August 23, 2013
Roslyn S,

Thanks for sharing your experience on TripAdvisor. Our housekeeping staff is best in class and we pride ourselves on the quality of work they do in maintaining the hotel clean and comfortable. You will be glad to know that starting next year, the hotels guestrooms will be going through some renovations and upgrades. We understand that privacy is very important, especially in a hotel of this size. Feedback such as yours provides us with very useful information that we can use to improve guests experience and comfort while staying with us. We hope to see you back in the near future.

All the best,
Jennifer Sacks
Guest Satisfaction Manager
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Brevard County, FL
Top Contributor
113 reviews 113 reviews
38 hotel reviews
Reviews in 42 cities Reviews in 42 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed August 21, 2013

This hotel tries very hard to be THE hotel for both the business and leisure guest and in most ways, it succeeds. Its location adjacent to the Anaheim Convention Center and across the street from Disneyland make perfect for both. But having said that, there are some drawbacks for each. If you are here on leisure, you will find this hotel to be very busy/crowded with convention-goers If your purpose for staying is business, you might find the unrelenting exuberance of children to be a little too much at times. We were here for a convention but also wanted to visit Disneyland so the easy access to both places made it ideal for us. We travel a great deal and are Hilton Diamond members. We were a little disappointed to find that we were unable to upgrade our room (although never a guarantee, we usually always get an upgrade) and that breakfast consisted of only the continental-type. We were told we could upgrade the breakfast to the full buffet for only $10 and that seemed to be a very good deal (considering the continental was $14.50 and the full was $25) but found after the first morning that the continental was sufficient for our needs. We inquired upon check-in about a mini fridge and were told the cost was $25 for the stay. Now since they are going to provide refrigerators in all rooms in 2014, maybe they could reconsider this charge for the remainder of 2013- just a thought! The hotel itself is enormous and somewhat difficult to navigate until you have the lay of the land. We were staying 6 nights so we got plenty of practice and soon had it down pat. Our room on the 12th floor was very comfortable and spacious, if sparsely decorated. We had been offered a room on the 5th floor lanai deck (an "upgrade" according to staff but in reality just a standard room) which we refused due to past experience of lots of noise and activity at all hours. The bed was truly a refuge after a day of work or play. But there were also some shortcomings. Lack of outlets for all our modern devices was immediately apparent. Fortunately, we always travel with power strip (a suggestion for all travelers). Also the closet was very small and not much drawer space either. The bathroom had a bit of an identity crisis: part updated, part not so much. Again, not enough storage/counter space in the bathroom. The door to the bathroom was a slider, which maybe was to correct the problem of a tight-fit with a regular door. However, the door did not close properly and left the matter of privacy to be a bit of an issue. There was a noticeable slope to the floor at the junction of the bathroom and closet. I thought this added a bit of charm to the room since this is an old hotel. Some might not feel the same however! Carpeting looked somewhat new, was not stained or worn. There was no ottoman by the chair (we always need an ottoman after a long day!!) Drapes actually closed completely so no need of clips to keep out the early morning light. Nice touch Hilton! Walls paper thin. We had a crying baby in room next door which woke us both up one night and could easily hear conversations from the adjacent room. Not so nice! Our room faced west and got lots of sun in the afternoon. The constant popping of the glass window was somewhat unsettling but we got used to it after awhile. Hotel staff is very friendly and accommodating (as far as they can be) and I especially want to commend the housekeeping staff. Our room was always made up in a timely fashion and thoroughly cleaned. Nice job!! Self Parking is $16 p/day with in and out privileges. Laundry facilities consist of 5 washers/dryers, not enough for a hotel with almost 1600 rooms. No paper receipt on checkout but they will email you a copy on request. The walk to Disney, if you exit the hotel by the food court and walk to the right along the convention center, is only about 15 minutes. A tip we were given during our visit and will pass along: you can walk through All in all, we enjoyed our stay and would probably stay at this Hilton again.

Room Tip: Avoid the 5th floor lanai deck unless you prefer immediate access to the pool. 12th floor was quiet...
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAnaheim, Manager at Hilton Anaheim, responded to this review, August 22, 2013
Dear Tripsahoy16,

Thank you so much for your very detailed review on TripAdvisor. We are pleased to hear that you were able to visit "The Happiest Place on Earth" during your stay. We do host many types of travelers here at the hotel. Conventioneers and Disney visitors being the majority of visiting demographic but of course depending on the time of the year we can be busier than others. Please feel free to contact the hotel to inquire about large conventions being hosted here or next door at the convention center when planning your next trip.

You will be glad to hear that beginning of next year we will also be doing upgrades to a large number of the guest rooms. We do understand that the bathroom sliding doors sometimes don’t provide the best privacy. Small details like that combined with feedback such as yours provide us with insight to areas that need improvement at the hotel, to help accommodate all of our guests.
The breakfast options at MIX are very tasty and filling! However, for an inexpensive, quick service option, many of our restaurants in the food court are open for breakfast as well.
Thanks again for your review, we hope to see you again soon.

Wishing you a lovely rest of your summer,
Jennifer Sacks
Guest Satisfaction Manager
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Southwestern Ontario, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 21, 2013

I stayed at this hotel while traveling for business and chose it mainly because it was walking distance to the Convention Center where our event was being held. I am a Hilton HHonors and Marriot Rewards member so I stick to one chain or the other while traveling, if possible. I chose the Hilton over the Marriott (across the street) this time because it had what appeared to be a better fitness facility (even had a BOSU ball from what I could see in the pictures) which meant that I could maintain my regular workouts during my week away from home. There was no indication that I had to pay a daily fee ($16) to use the facility until I went down to it. I understand that this fitness facility is much better than your "average" hotel gym but it would have been nice to have known that upfront when I booked the hotel. I knew about the $16 fee to park my rental car and even expected the daily WiFi charge but these are all out-of-pocket expenses for me and with the amount of business travel I do, the extra $300 per trip adds up. If you are not visiting Disneyland and can avoid the area where mandatory resort fees are charged, I would. Parking fees at the Convention Center were less than we had expected ($15).

The hotel and room itself were great; Clean, comfortable rooms and excellent bar and restaurant staff - everything I expect when staying at a Hilton property. We had late dinners at the hotel restaurant a few nights and were not disappointed.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAnaheim, Manager at Hilton Anaheim, responded to this review, August 23, 2013
Dear k2canada17,

Thank you for visiting the hotels TripAdvisor page and for choosing our hotel as your home base during your stay in Anaheim. We do appreciate your constructive feedback and will be sharing your review with our team so that we can look at ways of improving our guest experience. We look forward to having you back again.

Thanks again!
Sincerely,
Jennifer Sacks
Guest Satisfaction Manager
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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 20, 2013

Great location for Disney parks. I was in the hotel for only one night, was upgraded to a Junior Suite by the HHonors staff. I'm a Diamond VIP thus , if available they usually will accommodate.
Suite overlooked the pool area from the 12th floor. Clean, spacious, and received TWO free buffet tix on check in or Starbucks. I used one and gave the other to a family in line heading to Disney. A great hotel....$16.00 overnite parking is high but in and out privileges.
You can request a room to watch the nightly fireworks as well.

Room Tip: Ask for room that let's you watch the fireworks.
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAnaheim, Manager at Hilton Anaheim, responded to this review, August 23, 2013
Dear Davidkhodgen,

Thank you for your review on TripAdvisor. We hope you enjoyed your HHonors room upgrade reward. Hilton HHonors is a great loyalty program that lets you earn and use points in many ways including hotel stays, car rentals, and airline travel. It is easy to join HHonors and can be used in any of our 10 hotel brands.

We thank you for choosing the Hilton Anaheim and we hope to welcome you back soon.

Kind regards,

Jennifer Sacks
Guest Satisfaction Manager
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New York City, New York
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 20, 2013

Hilton Anaheim is a 15 minute walk to Disneyland. The hotel is a convention center as well. It is huge and very busy. It's seems to be clean but the rooms are small and show their age. I would stay here again.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAnaheim, Manager at Hilton Anaheim, responded to this review, August 21, 2013
“Huge Hotel”

Dear Yankeegirl1012,

Thank you for your review on TripAdvisor. We are at a great location for business and family travelers alike. We are just steps from the Anaheim Convention Center and just a short ride to many attractions such as Knott’s Berry Farm and the beautiful southern California beaches. Thank you for your comments regarding our rooms. We recently renovated our property in 2009, but we will certainly share your comments regarding the guestrooms for any new refurbishments.

Thank you for choosing the Hilton Anaheim.

Kind Regards,

Jennifer Sacks
Guest Satisfaction Manager
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San Antonio, United States
1 review
5 of 5 stars Reviewed August 20, 2013

My entire family stayed at the hotel. We were very impressed with the service, cleanliness, location near Disney and Angel Stadium and the rooms. The staff was unbelievable and went above and beyond to assist us at all time.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAnaheim, Manager at Hilton Anaheim, responded to this review, August 21, 2013
Dear George G,

Thank you for your comments. We are very happy to hear that you enjoyed your stay with us. We will certainly share your praises to all of our team members. Especially housekeeping regarding the cleanliness of our hotel. We hope you enjoyed the great bar and grill by the pool and hope to see you back soon.

Thank you for choosing the Hilton Anaheim.

Kind Regards,

Jennifer Sacks
Guest Satisfaction Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Anaheim

Address: 777 Convention Way, Anaheim, CA 92802
Phone Number:
Location: United States > California > Orange County > Anaheim
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Anaheim
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Anaheim 3.5*
Official Description (provided by the hotel):
Enjoy a satisfying California experience at the Hilton Anaheim hotel, located in the heart of Orange County, adjacent to the Anaheim Convention Center and across the street from the Disneyland® Resort. Reach the hotel easily with convenient access from all major freeways and Southern California airports.This upscale hotel offers Mix Restaurant & Lounge, a Starbucks, a recently renovated outdoor pool with two whirlpool tubs and the new addition of the Kids Splash Zone! The Health Club at Hilton Anaheim (daily fee applies) offers all the amenities of a private health club, including spa treatments, Precor equipment and a tranquil indoor pool.Enjoy Disneyland® Resort benefits at this Anaheim family hotel by paying a visit to the Disney® Desk where expert cast members will offer advice and queue-jump tickets to the world-class attraction right across the street. Experience the magic of Disneyland® Resort from a special Disney® View room, providing great views of the fireworks display and the resort. All guest rooms and suites feature modern comforting amenities and contemporary styling. ... more   less 
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Also Known As:
Hilton Anaheim Hotel Anaheim
Hilton Hotel Anaheim
Anaheim Hilton Hotel
Hilton And Anaheim

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