On arriving and negotiating the building work our driver managed to find a way to the main entrance much to the objections of a member of staff trying to block the way owing to building work. We were expected to carry our suitcases over 100 yards from the put down point.We signed in and after a long flight thought that we would have a swim or use the Jacuzzi but as guests we were told that we had to pay $10-15 so we declined ( bit expensive if you have a family ) We went back to the room where our friend opened a bottle of water then had a surprise when I told her that it had just cost her $4 there was no indication on the bottle of this charge. We decided not to hire a car until later during the week lucky because it would have cost $15 a night parking fee so when you start racking up the daily dollars it is an expensive stop over. The breakfast buffet is a bit pricey and if you want a coffee be prepared to stand in line for a Starbucks and wait while the coffee addicts get their chockychillifrappelatteamericanodoublemoccawith thecreamontop fix don't forget your little wooden stirring stick and it takes ages to make and get served.The room maid was very tight on shampoo and bath lotion you would think that she has to pay for it. If you want to hire a car walk one block away where Alamo have a depot and the service is good with a good choice and cheaper than booking at the hotel. Rooms were clean and beds were good, reception staff polite but the hotel is noisy owing to the fact that it used for the conventions
On a whole the hotel just lacked that little touch to make it better

I stayed over Thanks Giving with a friend on a Christmas Shopping Trip, for 5 days. There was nothing we could fault about the hotel.
\We arrived on a 0630 flight from Australia and checked in at 9am. To our amazement our room was good to go!
We had a full buffet breakfast included every day and this was all you could ask for and more!
The Thanks Giving Dinner was splendid and we loved this as it was our 'first' Thanksgiving.
Highlights were the super friendly and knowledgeable staff.
Barb the concierge who we dealt with on a number of occasions was just wonderful with advice and ideas for must see malls!She was kind enough to even print off store saving coupons for us!.On our last day she organised a late 4pm check out as our flight was not until midnight.
Heath the bar tender makes the best cocktails and Danielle was a funny and engaging server.
Mary and Islam who were our waiters in the dining room on a couple of days were so friendly, professional and welcoming.
The Enterprise Car Rental booth was excellent, great rates and service.
The Disney staff at the Disney counter, superb, and worked out the best deal for us ensuring we saw the Disney Christmas Parade which was just as Disney magical as you would expect.!
Our room was of excellent standard in comfort, cleanliness and safety.
Some writers here have commented on the building works at the front??? Please, these are only going to further enhance this great hotel and there were always staff around the construction area to ensure pedestrian safety.
We will certainly return. Anaheim is a great location for more than just Disney. From the hotel there is easy access to freeways and all the sensational malls and shopping USA has to offer!!!

If it was possible to not fill in a circle on the rating, I would have. There is one reason for saying this. One our first night, after traveling from NY, we checked in (family with two young children), I worked for an hour, went to sleep, ready for the Disneyland trip the next day. About 4am, we were "visited" by another group (of presumed travelers) who entered our room as we were sleeping. I am 100% convinced that this was accidental on their part, and they were given the same room as us. I cannot understand how this can happen, after 100s of hotels, I have not even heard of such a thing happening.

Upon asking at the reception the following day, the most unsympathetic staff told me "it happens when the system reboots", but could not explain exactly how or why they would give this room to someone else, or guarantee that it would not happen again.

Enjoy your stay, if you can sleep....

Our family of four (two kids, 4 and 7) stayed at this Hilton for a conference, after a day at Disneyland. Compared to other Hilton hotels we've stayed at in New York city or New Jersey, this Hilton hotel felt nicer and cleaner. There's a Starbucks inside, as well as a pool and a gym (which we didn't use). The hotel restaurant's breakfast is on the expensive side compared to other Hiltons, at $25 for a buffet, $10 for kids. For those with young kids, there's a Target nearby (although not really walking distance), for those emergency diaper runs.