I always stay at Hiltons and normally have great experiences. This is
the worst Hilton I have EVER seen.
First, the room type I reserved and paid more for - not available when I checked in. Had to move the second night to get the room I wanted. This hotel is not laid out well so you walk and walk to get to where you're going. Moving all of your stuff for a seven night stay is no picnic.
Second, there were three teenage boy football teams running all over the hotel, all hours of the day and night. Yelling, swearing, beating
on doors and fighting. In the halls, in the lobby and at the pool. They have security guards ,but apparently they are wax figures because they never actually move to do anything. When we called to complain because SIX of the boys were in a brawl at the pool and there were small children there hearing foul language and could physically be hurt - we were told security would be there "right away." After 30 minutes we left the pool area since no security ever showed up and brawling teenage boys have a way of ruining poolside ambiance. Those that had small children gave up hope too and took their very disappointed kids back to their rooms.
Third, in the middle of my shower - midway thru my seven night stay- soap in hair mind you, boom! water cuts off. Covered in soap, I dial the front desk who it takes 15 minutes to figure out why I have no water. Then I am told they did shut the water off to one floor but mine wasn't included. Ok, can we either get the water back on or find me a place to rinse off since now I am getting a rash from the soap?? That would be fabulous!
They get me a room to rinse off in that is across the building but on the same floor two very long hallways away. I must pass thru the throngs of teenage boys on the way, with soap in my hair and in my bathrobe. I get in to rinse the soap off and there is a knock on that
door, so I have to get out of the shower to answer the door. There stands a man with a case of bottled water! He seemed confused. And had to call the front desk to figure out what was going on. I still don't understand that whole thing - who cares at that point??
I have seen better managed motel 6's!
Fourth, the valet, which is an outrageous charge everyday, dented my rental car which MY INSURANCE had to pay $664!!!!! This after the valet AND the valet manager said that I would have nothing to worry about. I quote "We deal with this all the time. We will deal directly
with your rental car company's insurance and work it out with them." Yeah, well that was a complete lie. The valet is over priced and incompetent. What you get for your money is a bunch of 12 year olds playing with walkie-talkies. Save yourself the money and self park, you will have to walk about six miles to get to your room but you are more likely to get your car back in one piece.
Fifth, I expected Hilton rooms with Hilton beds and amentities. What I got was an overpriced outdated Holiday Inn. Wicker furniture. Yes. Wicker. Badly stained. And don't be fooled that they are remodeling. They are remodeling ONE floor. The one the pool is on.
Sixth, the food is just gross. You are far better off heading out to eat. It seems like they don't have enough staff in the restaurant. We waited 30 minutes to ORDER our food.
Whatever you do, don't be fooled by the name. Yes it's close to Disney but all the hotels in that area are close to Disney. There is beautiful property called candyland something that we passed several times that looked nice and best western that looked decent - both within walking distance and I'm sure they would be cheaper.