From our entire family: the stay was terrific!
The first time we stayed with here a few months ago, we were having a horrific day and just needed to get away. The upgrade we got and the wonderful service turned that right around. Right then and there we decided that when we would stay in Anaheim again it would be at this hotel.
Our recent stay was another last minute thing. The only issue was we were given keys to a room that was already occupied. Was just very awkward to walk in and see luggage and food sitting there. BUT, the front desk was super apologetic and upgraded us to a 5th floor room, which my 12-year-old niece LOVED! Being an only child, she had never slept in a bunk bed before and had the best time. You'd think she was at Disneyland.
Unlike other hotels in Anaheim we've stayed at, we've never had a bad thought about this one.