We have been at the hotel for a few nights now and will be soon checking out. I really like our suite however when we went to check in the room was not ready because maintenance was fixing the shower head, which was fine. The hotel gave us a $50 food voucher so we went and had dinner while we waited. We got to the room and it's a beautiful suite... But the shower head is still broken. Looks like they used cement to try to hold the shower head up but it still just hangs there. The shower is useable but it's a bit tricky to use. We told the front desk and she said she would get someone to look at it... That was 4 days ago.
The other thing that really disapointed me was the restaurant and pool bars service. The first day was awesome when we had Jeff but after that it was crazy. It takes forever to get the bar tender and waitresses to get you anything. It appears that they are short staffed and are training new people. I was really looking forward to this hotel for the pool bar part of it but you have to sit at the bar and keep trying to get someone's attention to get anything. Same thing at the tavern. Our waiter seemed to keep disappearing in the back. We were killing 20 mins while waiting for a cab and it took 15 mins to get a drink. There were only 2 other people in the whole restaurant so I was quite confused on how it would take so long.
The other thing that really grossed me out was room service trays left everywhere for hours.our first morning we ordered breakfast.we finished eating and put the trays out side our door around 9am. When we got back to our room at 4pm the trays were still there. When we left the room again around 6 the trays were finally gone. Yesterday we ordered breakfast and put the trays outside around 10am. We left the hotel around 5:45pm for dinner and the trays were still there. We got back to the hotel around 7:30pm and the trays were still outside our door.my fiancé asked a passing cleaning lady if she could take them. She took them down two doors and dropped them in front of someone else's door. I had to call the front desk twice and by 9pm the trays were finally picked up. Gross.
Besides the service the hotel location is great. We walked to Disney and can see the fire works from our room. The layout of the hotel is really nice and has a resort feeling. I enjoyed the stay over than the bad service.
- Official Description (provided by the hotel):
- Experience the beauty of California in the freshest and most unique boutique hotel in the Anaheim and Disneyland resort district. Conveniently located (block away from Disneyland and 2 miles from the Convention Center), Hotel Menage is the place to see and be seen in Orange County. Enjoy our newly renovated 244 perfectly appointed guest rooms and suites, with 42" plasmas, 24 hr pool, fitness center, business center, and complimentary hi-speed wireless internet, award winning American Tavern restaurant..."Create Your Experience..." ... more less
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- Also Known As:
- Menage Hotel Anaheim
- Hotel Menage Anaheim