We stayed at Hotel Menage over the Christmas holiday and were very excited, as my husband and I truly enjoy boutique properties and felt lucky to find one so close to Disneyland. The reservation process was wonderful and Grace was very helpful in booking our stay. Patrick and Dani were very friendly when we arrived and check in went well. We found the lobby to be lovely, but the elevator seemed out of place and very old, as did the lobby restrooms. We overlooked this and hoped the room would be more on par with the service. Unfortunately, that was not the case. The room we stayed in was very dark, the furniture was nicked and smudged-nothing appeared clean, the carpet was snagged in many areas and coming up at the entrance to the bathroom, the in-room dining menu and the guide of the property were both very cheaply done- nothing was the quality that we expected from looking at the beautiful website. There are some serious structural issues with this property- the walls are so thin we could hear the woman staying next to us coughing all night, there is not a fan in the bathroom to the mirror stays fogged up for thirty minutes after a shower, the faucet in the shower dripped all night and the steps of the guests staying above us could not only be heard, but caused a light in the bathroom to short on and off, and the heating/cooling system is so loud that it was a nuisance to have on. The paint job in the rooms is messy and very obvious where each touch up has been. The towels in our room were completely different brands and both types were really poor quality. The blow dryer was dirty, so I had to wipe it down before I could even use it and the retractable cord did not work. Our sheets had a mascara stain at the top and that made us feel as though they had not been cleaned very well. Overall, we feel that if the housekeeping and maintenance staff could be as stellar as the front desk staff, the property could be greatly improved. The rooms and the lobby restrooms should also be as well designed as the lobby, as the hotel seems patch-worked together to cut cost. We only stayed one night and being able to walk to Disneyland was a really wonderful advantage for us, so we did not mind only having to sleep in this room overnight. We would not recommend Hotel Menage for anything other than a one night stay for the proximity to Disneyland- there are other hotels in the area that are much nicer for a longer stay. Thank you to the front desk staff for all of the hospitality- we just wish the rooms had been less disappointing.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Your comments and observations regarding housekeeping and maintenance have been noted for discussion within those departments. Thanks again for posting your review of our property. We wish you happy travels!
Charlotte, Guest Services
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.