Terrible customer service!!!! After staying here for over 10 years they would not reverse a charge for a room I cancelled unless I PROVE IT! This is after constantly avoiding my calls and emails. They know I always stay and I assured I cancelled. They are scamming - always get names and check your cards! Do not stay here! Howard Johnson's refunded us immediately the one time we cancelled last minute to illness. They will always get out business after 15 years I will NEVER return and we visit several times a year. I will let everyone I have previously referred here to go somewhere else. They cannot be trusted.

I have stayed here before and still continue y
To he happy with room, price and most of all bed and location. It's so convenient to Disneyland just across the street. And a very nice soft bed which is great after a full day at the park. Everyone I've met has been really nice here. The worst thing I could say is the breakfast is so so cereal ,fruit, danish juice nothing fancy but enough. Oh and have to pay for vallet parking is a funny they never parked my car I did it .

We booked Carousel for a recent family trip to Disneyland based on the good reviews and proximity to Disneyland. When we went to give our kids a bath at the end of our first night, we noticed the bathtub was incredibly filthy- I went ahead and rinsed the tub, dismayed, but didn't put too much more thought into it. The next night, when we returned from Disneyland, we noticed the entire tub was full of raw sewage! Toilet waste had come up out the drain and flooded the bathtub. The room was raunchy and disgusting- we could barely breath. Obviously aggravating, as it was 11pm at night and needed to put my kids to bed. But what actually made me upset was the way the hotel handled it- took a long time to get someone out to look at the room, they were rude about providing any kind of ETA on what the resolution would be, and when I asked if they could move us to another room so I could put my kids to bed, they were rude about it- saying the only other rooms they had were suites, so we'd have to move back out early the next morning so we don't get charged the extra cost! In my opinion, the hotel should have given us whatever open room they had at no additional charge since my family's hardship was caused by their maintenance- instead of making my family miss out on vacation time moving rooms first thing in the morning.

a magnificant hotel, perfect location for disneyland! the staff are very friendly and will always go out of their way to help you. the pizza press on the courtyard is a hidden jem but ask for the 'special' that isnt on the menu. the pool was closed while we were there but they arrange a free shuttle to their sister hotel to use thier facalities free of charge! all in all the nice sprinkle of fairydust to make you disney holiday perfect! and the view of the Disneyland fireworks from room 300 is to die for! another family accompanied us and stayed in the kids room! ive never seen two children happier the mickey details in the room helped set off their first visit to disney, totaly magical! i dont think i would stay anywhere else! room was always clean the beds are comfey. just what we needed.