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“Disappointed” 3 of 5 stars
Review of Courtyard Anaheim Resort/Convention Center

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Courtyard Anaheim Resort/Convention Center
3.0 of 5 Hotel   |   2045 South Harbor Blvd, Anaheim, CA 92802 (Formerly Courtyard by Marriott Anaheim at Disneyland Resort)   |  
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Ranked #30 of 114 Hotels in Anaheim
Certificate of Excellence
GreenLeadersBronze level
Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Disappointed”
3 of 5 stars Reviewed January 2, 2013

After staying at a similar property in San Francisco earlier in the week, we had high hopes for this Courtyard but it did not compare to its sister hotel. The check-in staff was not particularly helpful, making a point of telling us that they could not accomodate our request for a high floor away from the elevator, even though we had made our reservation months previous. Our room smelled of its previous occupants in an unpleasant way. Most disappointing was the service at the Bistro, which we had enjoyed in the San Francisco hotel. The staff was poorly trained and service was incredibly slow, in a location where getting out the door to the amusement park is especially important. My daughter even was served an apple that was rotten to the core. The Kids Suite was a nice idea with bunk beds in a partitioned room, but both "areas" were very small and the room was showing wear. Unlike the beds in SF, the beds in this hotel were not that comfortable. I was eager to leave.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
3 Thank Alissa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at Courtyard Anaheim Resort/Convention Center, responded to this review, January 6, 2013
Dear Alissa G,

We are greatly disappointed to hear that your stay was less than impressive. We apologize for the inconvenience of not being able to fulfill your request for a high floor away from the elevator. Your patience and understanding is greatly appreciated. Thank you for bringing to our attention the details of the service and fruit you received at The Bistro, as this is not the typical experience at our restaurant. We have immediately followed up on your comments to ensure that this remains an isolated incident. Thank you for your review. It is our hope that you will decide to give us the opportunity in the near future to exceed your expectations.

Best Regards,
Beckley Van Cleave, General Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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543 reviews from our community

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Orange County, Cal
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 27, 2012

I stay in Anaheim a few times a year at various hotels and had stayed here before with mixed experiences. Was very impressed at the upgrades to the staff and facility this visit. A positive attitude seems common with all the staff now. The maids even said hello to me and smiled. Am planning on staying here on all my trips to Anaheim from now on.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank KfromCal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at Courtyard Anaheim Resort/Convention Center, responded to this review, January 6, 2013
Dear KfromCal,

We are very happy that you decided to return to our property on your recent visit to Anaheim. It is very exciting to hear how impressed you were with our recent renovations and exceptional customer service. Your recognition of our efforts has been shared with our staff and is greatly appreciated. Thank you for your continued patronage. We are thrilled that you will be staying with us on all of your trips to the Anaheim area!

Happy New Year!
Beckley Van Cleave, General Manager
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Kihei, Hawaii
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 22, 2012

Nice hotel for the price. Friendly and helpful staff, fast check in. The rooms were clean, great location close to Knotts Berry Farm. Breakfast buffet was a nice touch to our busy schedule. We will definately stay here again when we visit Anaheim.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars
      Service
Helpful?
Thank JeFoMax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at Courtyard Anaheim Resort/Convention Center, responded to this review, December 26, 2012
Dear JeFoMax,

Thank you for your 5 star rating of your recent experience at our Anaheim hotel! We appreciate your recognition of our fast, efficient and friendly service. Our staff realizes our guests have busy schedules with a lot to get accomplished and need to be taken care of accordingly. It is wonderful to hear that you and your family will definitely be staying with us again on your next visit to Anaheim!

Warm Regards,
Beckley Van Cleave, General Manager
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Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 20, 2012 via mobile

I stayed for a week at the Courtyard and I will return there as soon as I'm back in Anaheim, the staf was very friendlly and the location its ideal to vist The Block, Disney theme parks and Knotts Berry Farm almost from walking distances! Breakfast buffet is awesome, its such a pitty the redeveloped restaurant opened the day after we left the hotel...

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Kennstdu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at Courtyard Anaheim Resort/Convention Center, responded to this review, December 26, 2012
Dear Kennstdu,

Thank you for your week long stay with us and your 5 star rating on your experience! We are pleased that our location was so convenient to all the Anaheim attractions you visited and that you enjoyed our friendly guest service. We hope your travels bring you back soon to enjoy our completed lobby and restaurant renovations. Again, thank you for your fantastic review on our Anaheim hotel!

See you soon!
Beckley Van Cleave, General Manager
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Phoenix, AZ
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed December 18, 2012

A very nice hotel for the price we paid. Clean rooms, friendly staff, plus we were even surprised by having access to a free continental breakfast each day which we did not know about until we checked in (supposedly due to the newly renovated lobby/restaurant area?). Also free was wi-fi, very nice! Check in was quick and easy and the staff member was very friendly and accommodating. We used the ART bus shuttle to go to and from the Disneyland Resort and the stop was a short walk from the hotel (the stop is in front of the Courtyard Marriott, which is right next door to this hotel). You could probably even walk to the resort from this hotel, but our dogs were barking so we chose the shuttle. For the reasonable price we paid, you can not go wrong at this location.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank PHXSports
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at Courtyard Anaheim Resort/Convention Center, responded to this review, December 26, 2012
Dear PHXSports,

Thank you for taking advantage of our great rates and sharing the details of your enjoyable experience with us. It was our pleasure to surprise you with a complimentary continental breakfast to celebrate the completion of our lobby and restaurant renovations! Although it is an easy walk to the Disneyland parks, the Anaheim Resort Transit shuttle certainly does offer a convenient alternative that requires an even shorter walk over to the Anaheim Marriott Hotel for pick up and drop off. Thank you for sharing that you enjoyed our reasonable rates, friendly service and clean accommodations. Come back and see us again on your next visit to California!

Best Regard,
Beckley Van Cleave, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
56 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed December 14, 2012

Rooms are nicely remodeled and very clean. The lobby is currently in the middle of being remodeled and will be very nice when completed. Love the new look that Marriott is giving the Courtyard brand. Front desk was efficient and helpful. Special request for feather-free room had been arranged before our arrival. At other hotels this request is ignored until we arrive at the room and have to call for housekeeping to change our bedding. This hotel is set back from Harbor Blvd. so it's much quieter than some of the others in the Disney area. We walked to and from Disneyland, and although it was a long walk, it was manageable. They also offer transportation to Disney if you do not want to walk. There are also dozens of restaurants in the area within walking distance.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Rollingvacationer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at Courtyard Anaheim Resort/Convention Center, responded to this review, December 18, 2012
Dear Rollingvacationer,

We are so very happy to inform you that our lobby renovations are now complete! The final renovation phase of our bistro, Panini Grill and Bar, will be completed this weekend. It was our pleasure to fulfill your request for a feather-free room and have it ready for you upon your arrival. We enjoy taking care of our guests and ensuring that their experience is comfortable and enjoyable. Thank you for your wonderful review!

Best,
Beckley Van Cleave, General Manager
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Lebanon, Indiana
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 12, 2012

I have been staying out here for the last couple weeks for work and this Marriott is a great place to stay. I would definitely recommend this hotel to other people. The desk staff was friendly and my room was real nice.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank gastonglock22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at Courtyard Anaheim Resort/Convention Center, responded to this review, December 18, 2012
Dear gastonglock22,

Thank you for choosing to stay at our Anaheim hotel during your recent business visit to our area. We greatly appreciate you sharing that our Marriott property is a great place to stay and that you would definitely recommend our hotel to other travelers. Thank you for complimenting our nice and comfortable accommodations, as well as our friendly staff. We do hope that your travels bring you back to see us again soon!

Best Regards,
Beckley Van Cleave, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Anaheim Resort/Convention Center

Address: 2045 South Harbor Blvd, Anaheim, CA 92802 (Formerly Courtyard by Marriott Anaheim at Disneyland Resort)
Location: United States > California > Orange County > Anaheim
Amenities:
Bar / Lounge Business Center with Internet Access Wheelchair access
Hotel Style:
#7 Business Hotel in Anaheim
#7 Green Hotel in Anaheim
#19 Romantic Hotel in Anaheim
#41 Family Hotel in Anaheim
Price Range (Based on Average Rates):
Hotel Class:3 star — Courtyard Anaheim Resort/Convention Center 3*
Number of rooms: 153
Reservation Options:
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Also Known As:
Courtyard By Marriott Anaheim At Disneyland Hotel Anaheim
Courtyard Anaheim At Disneyland Hotel
Anaheim Courtyard
Anaheim Marriott

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