We stayed for three nights and since a member of our family is a hilton honors member, we were upgraded to a two queen suite. We checked in a little late but it didnt take long for us to get our keys. The hotel is a little far for us to walk with a 5 year old in a tow so we got the shuttle day passes for $5 a day, can't imagine walking back from the park after playing all day. I am impressed with their customer service, overall excellent staff. Room service was great too, our late dinner didn't take long to arrive to our room. Breakfast buffet was great, our server gloria is very friendly and made sure we have enough coffee on our table. I would love to stay in this hotel again on our next disney trip.