I booked Hotel Pepper Tree due to its overwhelmingly positive TripAdvisor reviews and its proximity to Disneyland (about 15 minutes driving distance). I was not disappointed, but I wasn't impressed either!
My first indication of its mediocrity was its service. When my parents arrived at the hotel, they found out our refrigerator was broken. We took our issue to the front desk and two employees came to our room to check it out. One of the men, whose name I think is Rick, implied that my folks were the ones who had broken it! Considering the fact that we had only been there for a few hours, and had not adjusted the temperature knobs at all, I think that accusation was a little unfair. He also implied that our refigerator was in good working condition and that we were only imagining the problem...so, why after a few hours in the fridge, was our perishable food still lukewarm?
Eugene, however, was helpful. He explained the problem to my parents in Chinese and offered us options. A full day later, the refrigerator was formally inspected and swapped for another. I'm not normally picky about service, but after staying at a fabulous low-budget San Diego hotel with awesome service and reading reviews on Pepper Tree, I had high expectations!
Other negatives: The shower temperature takes FOREVER to get right. It goes from hot to cold and vice versa in a matter of seconds and requires a bit of work to stay at a particular temperature. The futon bed is very difficult to set up. The room furniture looks and feels a little old. We continually spotted flies throughout our suite. The continental breakfast is VERY light...mainly donuts and toast.
Positives: The morning staff was much more helpful. They gave us directions all over L.A. Special thanks to the smart, perky blonde with glasses at the front desk! Thanks for making our trip that much easier.
The suite was INCREDIBLY spacious. We had two huge rooms, a kitchen, and a patio...plenty of space to relax. The hotel is a good place for travelers to regain their strength after a full day of activities and sights. On the other hand, if you're not planning on spending too much time in your room, why spend money on space you're not going to use?
Also, conveniently located near a shopping center with a laundromat and grocery store. ALSO, its executive suites are pretty freakin' cheap considering that they can sleep up to six people.
Hope this helps.
- Official Description (provided by the hotel):
- Discover old fashioned hospitality at Hotel Pepper Tree, a unique extended stay hotel with kitchens in Southern California style and rustic Spanish influence. With warm earthy decor, hand–crafted wood furniture, and Hollywood memorabilia, our home–style boutique hotel is the perfect place to work or unwind in Orange County. ... more less
- Reservation Options:
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- Also Known As:
- Pepper Tree Anaheim
- Pepper Tree Hotel