I booked a week for King Bed studio at this hotel based on the comments of the other reviewers on TripAdvisor, the weekly cost for accommodations, and after thorough review of the website compared to other budget hotels in the area. I was very satisfied in my research and cost comparisons. However upon arrival on the property, I felt like I was deeply mislead and regretted my decision to stay.
-Upon arriving I saw the sign that stated "Furnished Apartments". I thought this was a hotel and felt deceived by the classification on the website. I asked if I could leave early and not be penalized but I was already within the unrefundable timeframe of the cancellation policy. At one point, I was willing to make the sacrifice and check out to stay at another hotel but I didn't go with my gut.
-Property looks very aged than what is seen in the pictures on the Hotel Pepper Tree website. When we arrived at our room we were even more disappointed! The kitchen cabinets didn't close properly, the "couch" in front of the TV was very tiny and uncomfortable (made of leather and some sort of wicker), bed linens felt old, there was hair on the pillow. It was all EXTREMELY substandard in quality and cleanliness.
-I was travelling with my one year old just learning to walk and there was a lip between the carpet and the tile which proved to be a very unsafe experience. There seemed to be more tile than carpet available. Also, the carpet and tile was very dirty.
-Kitchen: Better think again if you're looking a the studio w/ kitchen to save you money on eating out. We brought our groceries but it was impossible to use their stove and oven. It lacked power and it took forever to get water to boil.
-Air conditioning: We had the airconditioning on for one day and when we turned it off, the AC continued to leak water. The water saturated the 2X3 feet of carpet area dangerously close to an electric outlet. Again, another unsafe experience with a baby of course. They did repair the problem by the time we got back from our day at the beach.
-Bath: The water temperature seemed to fluctuate (towards hot) which proved difficult in giving my baby a comfortable bath.
- Housekeeping for a weekly studio was only three days a week. This was not disclosed to me when I booked the weekly rate. For the same price, I could've stayed at a hotel for the same amount of money and received clean towel and linen service everyday! I complained and was able to get an extra day of housekeeping.
I would NEVER stay at this place again. From the instant that we drove up, we couldn't wait to leave. It really marred our vacation experience.
- Official Description (provided by the hotel):
- Discover old fashioned hospitality at Hotel Pepper Tree, a unique extended stay hotel with kitchens in Southern California style and rustic Spanish influence. With warm earthy decor, hand–crafted wood furniture, and Hollywood memorabilia, our home–style boutique hotel is the perfect place to work or unwind in Orange County. ... more less
- Reservation Options:
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- Also Known As:
- Pepper Tree Anaheim
- Pepper Tree Hotel