I have another review on here about this Hotel, and sadly have to warn that what was once a great spot to stay has since gone down in it's desirability for me to stay at. One thing after another seemed to go wrong with this place on this stay and after raving reviews by me previously, I would have thought this place would want to make sure to keep me happy. First thing, ice cube tray had a nasty smell. Took to front desk and was able to get a swapped out tray from another room. Hope they didn't put my tray in the freezer they got me one from. Night two of our stay is when we found the real issues. The microwave began to arc as I was popping popcorn. Scared me enough to cancel my popping. Went to set my alarm in the room to wake early for check out since check out is at 10:00 (unless you make arrangements), but wasn't an alarm clock to be found. Thought I would get a glass of water while eating late but only found a single glass in the room. Hmm.. Put leftover food and small quart of milk with a jug of water in refrigerator for overnight. Next morning woke to find out the refrigerator does not keep food cold even set at the WINTER setting which is the coldest. The once awesome breakfast for $3.00 a person no longer exist as the restaurant in front recently sold and currently is not doing business with Hotel Pepper Tree, plus during our stay the new owners contracted to have work done to the restaurant. Which also leads to lack of coordination between the Restaurant and the Hotel on a roof repair/replacement with tar that was being done right next to guest vehicles. The night before my wife and I parked our car in front and next morning there was yellow construction tape on both ends of the parking lot with "Do Not Enter". Um.. my car is in there and I was not notified that there would be work done. Found tar chips next to my rear passenger car door, possibly from the contractor removing the old tar roof and throwing over the edge possibly into a trailer or dump truck (don't know for sure as there was no vehicle there when I went to go to my car). Didn't notice any tar or where my car might have been hit, but would have liked to know in advance work was being done close to my car. There now also is a modest Resort Fee of $2.00 per night which now includes WiFi that once cost I think $5.00 so it is a bargain if you need WiFi, but most portable devices have built in Networks (Verizon, AT&T). Again, this is modest in comparison to other places in Anaheim. I truly hope this was just a one time bad visit and that they haven't started to let this place go down hill. It used to be a gem!! Oh, and other than the car issue the first night/day, I parked in the back parking lot and as always the vehicle was safe and not bothered. Also, they now are offering a Continental Breakfast. We missed it both mornings. I am hoping they can work something out with the new owners of the restaurant. Was a great deal and food was worth the cost. Like others have stated on here, what once was a great place to stay is now failing in grade. Happy New Year, 2013!!
Third floor above us sounded like they were moving furniture late into the evening. Rude individual...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 28, 2013
Thank You for reviewing our hotel. We have been carrying out many upgrades to the hotel over the past 6 mths and during upgrades to the restaurant we have had to provide a "free" breakfast in the hotel. We scheduled the work for our slowest month being January but as you experienced there is never a convenient time in this business. We are sorry for that inconvenience. With most guests having alarm functions in their phones we rarely have request for alarm clocks, Guests can request wake up calls from front desk. We are genuinely sorry that these issues compromised your stay and do hope to see you gain.
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