My new husband booked this hotel with a kitchenette. On the website we saw a small but full kitchen when getting to the room it was not updated but also the "kitchenette" is literally a toaster oven with two stove burners on top. Since we are under 21 we had to pay a security deposit incase of damage. The room had holes in the wall, scuffs all over the walls, and even scratches and holes in the tub/shower. The room is so small and the desk is not very helpful.
The desk said DVD players are available upon request and we took them up on that offer. It is ten dollars per day to rent the DVD player and we had to put down a 50 dollar deposit for that. We brought it to the front desk the next morning and they had lost our fifty dollars. After calling and talking to multiple people they found it. Not only was the DVD player way more than it should have been, using it wasn't any easier. The outlets were too far from the tv we needed an extension cord and that's when we found out that they hadn't used one but had TAPED two cords together.
The most frustrating part is that they charged our credit card when we had paid in cash. It isn't an easy fix either. No desk attendant could help at the time, we had to wait for the manager to come in at the end of our stay.
The hotel is in a residential area and about ten minutes from Disney but their way of storage is a joke. Furniture was piled up outside even in the rain. Not only was it wood furniture but also couches and mattresses.
Management just isn't doing what they need to do to get good reviews.
- Official Description (provided by the hotel):
- Fabulous & newly upgraded Mediterranean Style Boutique Hotel offering spacious two-bedroom suites and rooms with kitchens or kitchenettes and patios in a lush garden setting. Our low rates include a free continental breakfast, free wireless internet, spacious courtyards, a koi pond, hot tub and pool. We are also pet friendly and have non-smoking. Richly colored decor and new furnishings give this unique hotel a warm and friendly atmosphere. ... more less
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- Also Known As:
- Lemon Tree Anaheim
- Lemon Tree Hotel Anaheim