Don't stay here, no matter how strapped you are for funds. Spend the extra $10-20 and stay elsewhere. We reserved this hotel on the internet and received a confirmation, which I printed and took with us. When we arrived at the hotel around 11:30pm, we were told they cannot honor our reservation because they were full, even though we had a confirmation. The manager would not even speak to us, but had the poor clerk out there late at night dealing with not only our anger, but another person's as well. He had checked in the night before only to return from Disneyland to find his room had been rented to someone else, with his belongings still in the room. The manager refused to speak to either of us. I had to call Choice Hotels and deal with their Customer Support Manager who found us a room in another one of their hotels (and much nicer) for the night. We had to pay about $40 more, but she assured us we would be refunded the entire amount of the stay. The customer support reps were very nice and helpful. The manager of Rodeway Inn at that time should not be allowed to be in a position that requires her to work with the public, or people at all for that matter. They could not have a worse person in management.
I have never had a worse experience with a hotel and unfortunately, this experience has caused me to question staying at any Choice hotel.
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- Also Known As:
- Rodeway Inn Maingate Hotel Anaheim
- Rodeway Inn Anaheim
- Anaheim Rodeway Inn