I booked the room on 9-2-2012 for a stay on 9-23 (3 weeks later) using Marriott Rewards points. When we checked in and got to our room it was very hot (90 degree temperature the previous days which is very rare for that area. I used to live less than a mile away so know this is unusual). There was a portable AC in the room. I turned it on and set it to 60 degrees and high fan and then went to turn on the thermostat for the regular AC and it was dead. I asked an employee in the hallway what was wrong with the hotel air conditioning and he said it was out, leading me to believe this was true for the entire building. I noticed the temperature on the thermostat in the hallway read 81 degrees. Later I noticed that none of the other rooms were vented for portable AC units and concluded that it was only for that room. Asking for another room at the front desk I was told that the hotel was full and there were none available. Had I not been using Rewards points I would have gone elsewhere but you can't just take your Marriott points to another brand hotel so we were stuck. I'm sure the General Manager wanted money from "Paying Guests" and knew he would be paid by Marriott for the points. The room never got below the high eighties and the unit was noisy. I did an internet search and learned that it was designed to a single room up to 300 square feet. It was not suited for a two room suite.
The next morning, just before checking out, I met Mr. Lee, the head of engineering, he said, and he informed me that the AC unit had to be ordered from Texas and it would take 8 weeks to replace it. I told him that the AC had been on all night set at 60 degrees and it was much hotter than in the hallway. I asked him to verify that by coming to the room with me. He said he was late to a meeting and it would have to wait. I didn't believe him because if you are late to a meeting you aren't carrying a gallon jug of some chemical.
I registered my complaint at the desk when I checked out and asked why they hadn't closed the room because of the heat. She said it was closed but they opened it that night because the hotel was full. Yeah, right! The closed room has a portable AC in it? But they only opened it that night? I didn't believe her either. I told her I had booked 3 weeks prior to arrival and was sure they weren't completely booked then, so why was I put in that room. Her reply was she didn't block the rooms.
The hotel is quite nice. Employees are friendly, but obfuscate and deceive. I'm sure that is at the direction of the GM. It would have been a very nice stay except one spends most time sleeping at a hotel and we couldn't do that with the AC making a racket and heat in the high eighties.
If you are using Marriott Reward points go someplace else. If you are charging to a credit card or paying cash and you get treated like this, tell them you are leaving and go someplace else.