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Extended Stay America - Orange County - Anaheim Convention Center
2.5 of 5 Hotel   |   1742 South Clementine, Anaheim, CA 92802   |  
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Ranked #79 of 113 Hotels in Anaheim
San Bernardino, California
1 review
1 helpful vote 1 helpful vote
“Excellent”
5 of 5 stars Reviewed 4 weeks ago

We had such a pleasant and restful experience. The staff were very friendly and helpful. Check- in was a breeze. The rooms were very clean and nicely upgraded. Although it was a pet friendly hotel, the rooms were clean, did not smell of any pet odors and it was really quiet. We did not hear any barking. The location was so convenient...it was right across the Garden Walk and about a 15 minute walk to Disneyland. We will be staying here from now on!

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review, 2 weeks ago
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed your stay with us and that you had an easy check-in. I’m thrilled our staff was able to provide you with great service and that our location was convenient. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
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135 reviews from our community

Traveler rating
    45
    29
    13
    16
    32
See reviews for
54
18
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16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Orcutt, California
Senior Contributor
26 reviews 26 reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 10, 2015

My daughters and I love to watch Red Wing hockey so we bought tickets to see them play the Ducks of Anaheim at the Honda Center. We were looking for a room nearby since the three of us come from different directions, we needed someplace to call home for the night. I came upon Extended Stay America and was able to get a room at a great price. I then found out it had only one queen size bed in it. I asked at the desk and they upgraded me to 2 queen size beds at no additional charge. The room was clean, the beds were comfortable, and the location was in the middle of everything Anaheim has to offer. We did not take advantage of the kitchenette that was in the room but next time we stay there we will be more prepared. The people I spoke with at the hotel were very friendly and made our short stay very pleasurable.

Room Tip: Try to get a first floor room, the accessibility is much easier than upstairs.
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  • Stayed February 2015, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review, 2 weeks ago
Thank you so much for sharing your experience with us. I am so glad to hear our staff was able to make your stay comfortable and enjoyable. I’m also thrilled to read that you found our hotel to be a great value. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
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1 review
1 of 5 stars Reviewed March 9, 2015 via mobile

No housekeeping !!! Dead phones !! No extra comforters when requested !!! No proper breakfast !!! Just to go items very very few choices
had a hard time with Mr. Adrian.at this location He is very political trying to hide from the situation
Manager told me you will take care of the situation This was ridiculous. He told me you will get the housekeeping done and call priceline to refund some money as management was terrible and no one is responsible. They keep pointing other co-workers for not giving you basic things that's required to stay

I have learnt a lesson.
complete a rip off and very bad management in here.
Please stay somewhere else

  • Stayed March 2015
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 27, 2015

We stayed here for 10 days during a family trip. The room was clean and the staff were friendly. We were impressed with our stay, especially considering the price. The shuttle to Disneyland was fantastic for our young children although the park is close enough to walk. The pool is small but was perfect for our needs. This hotel is upfront on the website about cleaning (weekly) and amenities. I would stay here and have recommended it to friends.

Stayed February 2015
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review, 4 weeks ago
Hi Stephanie,

Thank you for taking the time to write a review of your stay. We are pleased to read your kind review of our hotel. I am grateful for the feedback you provided so we are able to continually improve. If you have any additional feedback, please reach out to me at acc2@extendedstay.com. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future.!
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1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 9, 2015

I would like to thank Caroline and her staff for providing excellent accommodation and service to me and my cat. Anything I've needed is promptly provided with a smile. And ALL services and provisions are appropriate for this price range. If you want to bring the kids and the dog cook your own meals and stay near Disneyland, Knott's Berry Farm, Queen Mary, Aquarium Of The Pacific, Honda Center, Angel Stadium, Anaheim Convention Center, walk to The Cheesecake Factory, PF Chang’s, Bubba Gump’s and so on all for a budget rate then Extended Stay America Anaheim Convention Center Orange County is a great choice!

Room Tip: Ask for the north side to see Disneyland fireworks out of your window each night.
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  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review, February 24, 2015
Paul - The staff and I read your review, and would like to thank you for writing such wonderful things about your stay. I'm so pleased to hear that you had a fantastic experience here with us. We appreciate for your kind words. We would love to provide you with another comfortable stay in the future.
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Sunnyvale, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 5, 2015

WORST !! WORST !! WORST !! Extended Stay I have stayed at till now.....
I have stayed at ESA hotels multiple times, different places...All of my stays have been Wonderful and I always book ESA without even thinking about other hotels..
But stay at ESA Anaheim has changes my opinion...I will have to be very careful about booking stay at ESA going ahead...
When I reached hotel on Friday, the front desk person was new and did not know some stuff...
I asked for Shaving foam and blade...I was told they only have blade and do not provide Shaving foam...What?
There were not utensils/ coffee maker/ hair dryer.. in the room...I had to ask everything and I had to wait 45 minutes to get those.. The one they gave me were poor quality... The knife had rust on it.. The utensils were not clean...The coffee maker and hair dryer were old and not at all clean.

NOW the worst part: We checked the bed...The bedsheet (bed cover) and blanket were USED One...They were dirty (yellow stains)...They had hairs...They had not changed the bed sheet and blanket... My wife screamed looking at that...

I asked for replacement...The front desk guy came and dumped another used set of blanket and bedsheet...

Bathroom:
Worst!! The exhaust did not work... We had tolerate the toilet smell OR keep the door closed all the time...
There was no shampoo/ soaps...We had booked room for couple + kid... They kept 1 soap...
Again I went and asked front desk person : He just gave me 2....

Towels were dirty... Even though they were washed...they had yellow stains...
There toilet bowl did not have carpet....

Next morning:
1) There was not varieties of oats ...They just kept plain oats...I asked for different one...
The front desk lady WAS VERY RUDE.... She made faces...
After all this she just brought 2 of them...
2) I had to ask for refill the muffins at breakaft both days.....

The kind of people who stay there is very substandard... Looks like SKETCHY...

OH MAN!! I don't want to remember my experience of staying here...

I felt SORRY for my family having made them stay at such a DIRTY JUNK Place...

If anyone is really reading this seriously request them to shutdown Anaheim ESA hotel or replace the management...
If this continues this hotel is going spoil the name of ESA ...

I WILL NEVER EVER THINK OF STAYING THIS HOTEL in future....

  • Stayed January 2015, traveled with family
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
1 review
5 of 5 stars Reviewed January 29, 2015

I arrived to the hotel early in the morning (way too early) The desk clerk checked me in, took care of my bag and set me up with parking. I went to the convention I was in town for, and when I got to my room, my bag was waiting for me safe and sound. I have stayed with Extended stay at many locations and it's always just right.....

Room Tip: Great choice for the Anaheim Convention Disneyland area!
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  • Stayed January 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Orange County - Anaheim Convention Center

Address: 1742 South Clementine, Anaheim, CA 92802
Phone Number:
Location: United States > California > Orange County > Anaheim
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #79 of 113 Hotels in Anaheim
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Orange County - Anaheim Convention Center 2.5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Extended Stayamerica Anaheim Hotel Anaheim
Extended Stay America Anaheim
Extended Stay Anaheim
Anaheim Extended Stay

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