Our family recently stayed at the Candy Cane Inn for three nights. We chose this hotel based on the reviews we read on Tripadvisor. We have been to Anaheim numerous times and have stayed at nearly all the hotels close to Disneyland. While the grounds are beautiful and the pool/breakfast area is great that is where it ends. When we went to check in the cost of our room had been changed to reflect a $10 a night increase. When I protested and insisted that the confirmation email did not say $139 a night, they did not believe me. They were not rude just irritated that they had to wait for me to pull the confirmation letter up on my phone. Once I showed the letter they changed the price back and could not begin to explain why the price had changed. While parking is free, get there early to find a spot. The lot fills up fast. We checked in at 2:30pm and found ourselves driving around the lot for a spot. Our rooms, on the second floor, were so outdated. The beds were uncomfortable, the furniture was outdated, the TV was ancient, and the bathroom was not clean (hair in the tub and on the floor). While I am not above staying in outdated rooms, I do like the room that I pay $129 plus tax for to have ambiance. Even after housekeeping cleaned the room, there was still hair, that was not ours, in the bathroom that I had to clean up. The room also never dried out and my multivitamins became soggy, odd and gross. These two rooms were just blah. I really expected more and was saddened by the rooms. Breakfast was also a MAJOR let down. The breakfast consisted of nothing but carbs and in today's world that does not fly. Yes, there was bananas, two apples, three oranges, and yogurt, however; the rest was bread, bagels, muffins, donuts (stale), and cereal - CARBS! No protein at all. Gross! The set up for breakfast also needs to be rethought. The flow does does not work and the area becomes EXTREMELY crowded fast. If the hotel would add protein (eggs/bacon/sausage), better fruit, and split the items into two groups, outside and inside, the breakfast would be a selling point. Overall, we would not stay here again nor would I recommend it to friends. Back to the Best Western we go!
Stay somewhere else.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for staying with us and providing us with this valuable feedback regarding your experiences. We do listen to our guest and certainly discuss and implemented operational changes based on the overall operation and thank our guests for bringing items that will enhance the overall guest experience. Kind regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.