We just got back home, spent 3 nights at the Anabella, didn't like it all. I'd rather stay at La Quinta, HOJO..than that "boutique" motel (don't know why it got 4 stars hotel in Orbitz).
We travel for pleasure quite alot, we usually stick with the chain hotel as Sheraton, Marriott, Hilton, Hyatt.....This time I decided to go for "a nice, small, boutique 4 stars hotel" to see the atmostphere and that was a big mistake.
These are what I find out
1/Definitely this Anabella is not a hotel as it claim. Yes, they have fitness center, beauty salon, spa......but none of them works. They're all small, old and nobody there...I believe the hotel manager just put the name plate on those tiny room to deceive the tourist that they're a full service hotel. The "luxury spa" (as they call in Anabella website)is nothing different than a little nail, hair salon at the conner of the streets. Anabella is just a refurbished motel, nothing more, nothing less
2/ The room is OK, not spacious as in the picture. The extra suite as they call is just a big closet with no AC, the door has no lock, so it doesn't provide any privacy, esp. when I closed the door, the room was hot as an oven.
My room looked new but poor quality ( furniture, bedsheet, curtain, marble in the bathroom ). It seems to be they tried to do facelift on a short budget....
There's not enough light or electrical outlet in the room so it's not convenient at all. The walls are very thin, you can here all the noise next door, then all the rooms facing the parking lot, so you know what would happen then
There is no elevator, you either stay on the 1st floor to hear all the noise from upstair and from the people outside in the parking lot (plus the car's headlight right into your room) or carry your heavy suitecase up one flight ...
3/The biggest problem to me is the AC. They have a little AC window unit, small not strong enough to make the whole room cool off quick
When I checked in the room, the AC was broken. Called the FD 3 times, no one answer, my husband had to get the maid next door, she checked and called the FD another couples times, called mainternance, finally the technician came and fixed it an hour later I paid more than $100/night, why I couldn't have the AC run all day long?? Everytimes we walked out the door, we had to take the card with us, it meant the AC was turn off right after that, came back later and had to wait for another 30 minutes for the room to be cool off. One day, we cheat by taking my card with us and left my husband's card in the AC , hopefully the AC was still on when we came back. Guest what?? It was off again. Somebody must get into our room and turn it off
We pay to stay at the hotel to be relax and enjoy our vacation, why we have to worry about the AC??? That's not right at all
3/ The TV program was poor. I can't belive they only have 1 kid TV channel: Disney. No cartoon network, no nogins, no nickjr. .....
I carry my laptop everywhere I go , even in the 3rd world country as VietNam, Dominican Republic....nowhere had a bad connection as at The Anabella. I paid $10/ day for internet so it should be connected all day long. NO, whenever I turn off the laptop the connection was gone too, so when I wanted to online again, I had to go all the procedure to get connect again, 2 times I had to call the support center and was on phone for at least 15-20 minutes to get connected. They even cut off my connection 1 hour before it was expired
4/ The Anabella is no way near by the entrance of the Disney Land, it's a far walk esp. when you have kids. That is deceiving information "just across Disney Land "
5/ Due to our flight out was late in the everning, we ask if we could stay extra hour and check out at 12pm, the answer was "pay extra $20 per hour". That was a joke, most of the time at the other hotel they would let us stay for free, in Disney World hotel (the Broadwalk village) or Las Vegas (the Wynn) the front desk clerk even told me "just stay until the maid come "
6/Short of staff: many times we called the front desk, no answer at all. My husband told me there was only 1 lady at the Tangerine bar so he had to wait too long for food, for drink One day we called housekeeper to get extra towels, they didn't bring up until an hour later
To make the long story short: Stay away from this hotel. With the same money you can find better service at HoJo, Best Western or pay a little extra to stay at the Mariott or Sheraton along Habour Blvd.
Someone might think "a nice and clean bed is good enough" but sometimes too many little ones add up and it becomes big and destroy the vacation times which is supposed to be relax and enjoy. That's what happened to us at the Anabella