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“Poor sleep quality” 2 of 5 stars
Review of The Anabella

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The Anabella
3.5 of 5 Hotel   |   1030 W. Katella Avenue, Anaheim, CA 92802 (Formerly Anabella Hotel)   |  
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Ranked #49 of 115 Hotels in Anaheim
GreenLeadersSilver level
Newcastle, Australia
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Poor sleep quality”
2 of 5 stars Reviewed July 5, 2013

I must say I was somewhat disappointed with this hotel. We were given a room on the ground floor right next door to the guest laundry. The walls are paper thin and you can hear every sound coming through the walls and the rooms above. We could hear the washing machines, we could hear every time our neighbours had a shower, flushed a toilet or walked across the floor for the rooms above us. The air conditioner was very noisy so chose not to use it but could still hear them running in rooms around us. Sleep quality was terrible. The lighting in the rooms was poor and the towels and floor mats very old and worn. Overall was not impressed with the room or the stay.
On a positive note it is conveniently located to disneyland and California adventure land.
The bell boys and concierge were very helpful especially Auguste.

Room Tip: I would suggest a second floor room, to limit some of the noise.
See more room tips
  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnabellaManager, Front Office Manager at The Anabella, responded to this review, July 19, 2013
Dear Sandra s,

Thank you for posting a review on Trip Advisor. We are very saddened to hear you were disappointed with your stay. At any point during our guest’s stays if there are any concerns with the room we will do anything it takes to satisfy our guests. We do have ten buildings here covering seven acres with fourteen different room types. We are confident in the versatility of our hotel to be able to be suitable for all different types of travelers. If at any time you were unhappy with your room we are always more than happy to relocate our guests to a different location.
Sandra s, we are so sorry we could not exceed your expectations but we thank you for choosing The Anabella Hotel.

All the best,
Jennifer Silva
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2,522 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (547)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
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English first
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 4, 2013

Although I was quite worried from reading all the reviews before I left, my expectations were met!
Not only was it a fast walk to the Disneyland Park, the service was outstanding! Every time we left or entered the hotel we were always greeted by so many friendly faces. The employees and concierge were all so helpful when we were planning on going shopping or for dinner, telling us the best places to go and how to get there. Though the service was more than excellent the rooms weren't the best. We stayed in a small room with two queen beds and it was nice don't get me wrong, the bathroom and shower were really nice it was just really small for 2 couples to share. There was nothing really exciting about it, which is fine if you don't plan on spending a lot of time in your room. Overall the hotel is beautiful and the staff is friendly, had a great trip and would defiantly go back!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnabellaManager, Front Office Manager at The Anabella, responded to this review, July 19, 2013
Dear SydneyBalston,

Thank you reviewing us on Trip Advisor! We love nothing more to hear when our guests comment on our outstanding service! We hope you come back soon and try another one of our fourteen room types. It sounds like you were in a Bella Queen Queen and we have so many more to chose from. We have Mission Suites to 650 sq. ft. Hacienda/Family Suites. These rooms are great if you plan to spend a little more time in them. Thank you again, SydneyBalston and we hope you come back soon!

All the best,
Jennifer Silva
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Burnaby, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 1, 2013 via mobile

After booking this hotel as part of a package,was a bit concerned after reading the reviews on TA, but was pleasantly surprised once we arrived. Check in was a breeze. We had booked a Casita Suite, and when we checked in (at approx. 3:30 pm) were offered a room on the 1st floor immediately, or a room on the 2nd that would be ready in approx 30 min. Wanting to get to the park as as fast as possible we took the 1st fl room - #9102. Now this room was right next to the guest laundry which I thought might be a problem - but it was fine - I didn't hear anything from the machines - and they were definitely used while we were there.

Room was very clean, and i loved the hardwood floor (carpet is disgusting). The small "bedroom" made a great dressing room for our stay -and would be great for one kid (or teen). Couple things to consider if you're booking things type of roll with kids, first, the door opened into the main room - so if you want to leave the door ajar, you're going to walk into it in the middle of the night (really should be hinged to open into the smaller room). Second was that if you closed the door completely, the interior room would be unbearably stuffy in the summer. Other than that, the layout and furnishings were great. And for hearing people talking, we were either too tired after being at DL and/or DCA all day, or the air con drowned out all the background noise (we don't need aircon where we're from) oh, and I always travel with earplugs -I'm a light sleeper and staying at a hotel is always noisier than at home.

Everyone talks about how long the walk to Disney is. I've stayed at a lot of the places immediately around the parks and this was a very pleasant 15 minute walk ( through the Grand Californian) - VERY easy to get to and from. To me, it's about the same walking distance as the HOJO, but nicer as sidewalk areas are landscaped and covered by trees, which at night are lit up - very pretty. Easy distance to head back or a swim and rest mid-day if needed.

Hotel staff was excellent and friendly. For example, we were missing soap on the first night. When I went to the front desk they couldn't give us enough soap and shampoo. The printer in the business centre wasn't working when we tried to print our boarding passes (at 1:00 am after a long day in the park) and the front desk staff were very helpful, and printed Tom off after emailing them. We had some time to kill before heading to the airport for our Monday flight home, and the staff in the restaurant were fun and relaxed, letting us hang out and kid around with them, all the while making sure our coffees were never empty. Then, o top it off on already excellent trip, when we asked the bell desk to call us a taxi, he arranged for a town car, that was already on site, to take in o the airport for the same price s a taxi. Nice way to end our trip!

I thought it was one of the nicest places we've stayed around the parks, and will definitely look at booking it next time we go back.

Stayed June 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnabellaManager, Front Office Manager at The Anabella, responded to this review, July 19, 2013
Dear JRTR97,

Thank you so much for your positive and detailed review on Trip Advisor. We are very happy to hear you were pleasantly surprised with your stay. We love nothing more to hear than you found our hotel staff excellent and friendly. Thank you for staying with us and we definitely hope to have you back in the future!

All the best,
Jennifer Silva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 30, 2013

We spent our first five nights in the the USA at the Anabella and were very happy with the staff, room amenities, location and transport services in and around Anaheim.

The concierges at the hotel were AMAZING! Extremely knowledgable about all of the theme parks and they greatly enhanced our experiences at both the Disney parks as well as Six Flags Magic Mountain and Universal Studios.

The only negative we found was that the walls in our room were really thin. We could hear everything in the rooms on either side of us as well as the room above.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnabellaManager, Front Office Manager at The Anabella, responded to this review, July 19, 2013
Dear rogue768,

Thank you for taking the time to review our property and thank you for choosing the Anabella to start off your USA trip. We are so glad to hear that you were happy with the staff, room amenities, location and transport services around Anaheim.
Our Concierge team is the best. Anything our guests may need they will make happen!
We are sorry you found a negative in your stay. We want all of our guests to only have an all around positive experience. Next time you stay with us please let us know if you are experiencing noisy neighbors and we will be more than happy to room move you to a quieter part of the hotel.

Thank you again rogue768 and we hope you visit again soon!

All the best,
Jennifer Silva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed June 27, 2013

I booked this hotel last year for our annual Disneyland trip based on the beautiful photos of the hotel and the good reviews. Upon checking in around 11pm, we requested a room with hardwood style flooring since we figured that was easier to keep clean than carpet. We were told that no rooms with the hardwood style flooring were available and were given a room in one of the back buildings on the second floor. We were extremely disappointed with the condition of the room: dusty lamps and window coverings, torn and stained carpet with exposed staples at the bathroom entryway, damage to the blinds so that they didn't close more than halfway, no television remote. When I called the front desk, they offered to move us to another room and mentioned that a hardwood style flooring room was available (surprisingly since there wasn't one available 15 minutes earler, at 11pm at night). The second room was gorgeous (and the restaurant on site was great), but the bait and switch left a bad taste in our mouths and we won't be staying here again. I wonder if they keep that nice room open in the likely case that one of the guests in the bad rooms complains...

My ratings are for the bad room, since that's their baseline quality level.

Room Tip: If you decide to stay here, make sure you get one of the renovated rooms. If not, you might as well...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnabellaManager, Manager at The Anabella, responded to this review, July 2, 2013
Dear Vicki C,

Thank you for posting your review for fellow Trip Advisor travelers. It is our intention to accommodate each one of our guest’s requests. There are sometimes situations where a request cannot be fulfilled and this typically coincides with our occupancy levels. I am certain that the first front desk team member you encountered made a genuine attempt to accommodate your needs. This oversight may have been human error. Please accept our apologies. We were pleased to hear that the second room provided met your needs but I understand how that may have left a bad taste in your mouth.

I hope you take the opportunity to come and see us again the near future. Your patronage is valued here at the Anabella Hotel.

Kind Regards,
Brandon Jemison
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Williams Lake, Canada
1 review
5 of 5 stars Reviewed June 26, 2013

We stayed at Anabella 3 years ago on a recommendation and really liked it. So for our family Disney trip this june we decided to stay again and it was just as great as we remembered! staff very helpful and friendly both at the front desk and in the restaurant and bar. you really get a lot of value for what you pay for here. so close to disney it's practically like you're staying at one of the disney hotels. and we've stayed at them before and while they are amazing (everything disney is!!) they are very pricey. so for the price difference and high quality rooms and great customer service we will always recommend the Anabella to friends. my parents stayed with us this trip and they had stayed at another hotel a few months ago just down the street and they couldn't believe the difference. they loved the anabella too!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnabellaManager, Front Office Manager at The Anabella, responded to this review, July 19, 2013
Dear tyler b,

Thank you for choosing to stay with us again! We are honored to have you back and very happy to hear we are just as great as you remember us. We hope to have you and your parents back soon!

All the best,
Jennifer Silva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oahu, Hawaii
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 23, 2013

On my long California trip I have stayed in a couple places, a couple a lot better than here, but some incredibly worse. But the thing I loved about this place is the service! Service was amazing, we pulled in and there were palm trees everywhere reminding me of home. The lobby was cute and home like, check-in was quick, I was helped by Allison and she was incredibly sweet. She checked us in and sent us on our way to a room with a king and double bed. Was checked-out by what seemed to be a manager I think his name was Brenden, he was incredibly polite and sincere. Read alot of these a reviews before moving here from my previous hotel, and it is situated outside but I dont think this is a motel at all. If youre in the area and want to go Disneyland and you want to have a little escape on a budget, I would stay here. Keep in mind Disneyland is about a 15ish minute walk.

Room Tip: Stay near the fountain gorgeous view of fireworks
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnabellaManager, Front Office Manager at The Anabella, responded to this review, July 19, 2013
Dear Sophie A,

Thank you very much for taking the time to review us on Trip Advisor and thank you for rating us five out of five! What brings our hotel from good to great is our hotel’s dedication to superior customer service. We are so happy to hear our property reminded you of home and we hope we will have the privilege of having you back soon!

All the best,
Jennifer Silva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Anabella

Address: 1030 W. Katella Avenue, Anaheim, CA 92802 (Formerly Anabella Hotel)
Phone Number:
Location: United States > California > Orange County > Anaheim
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Anaheim
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Anabella 3.5*
Number of rooms: 358
Official Description (provided by the hotel):
Enjoy comfortable accommodations and the warm decor the perfect retreat upscale interiors,Divine TM pillow top beds, a sleep experience by the Anabella Hotel, crisp white bedding and elegant granite bathrooms. Its well appointed location is just minutes away from our Awarding Winning Tangerine Grill and Patio well known for its eclectic California Cuisine. ... more   less 
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Also Known As:
Anabella Hotel Anaheim
Annabella Hotel Anaheim

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