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“Uncomfortable stay!” 2 of 5 stars
Review of The Anabella

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The Anabella
3.5 of 5 Hotel   |   1030 W. Katella Avenue, Anaheim, CA 92802 (Formerly Anabella Hotel)   |  
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Special Deal
$10.00 voucher per day
Ranked #44 of 112 Hotels in Anaheim
Fountain Valley
1 review
4 helpful votes 4 helpful votes
“Uncomfortable stay!”
2 of 5 stars Reviewed January 29, 2013

I hate to be negative about this particular hotel, given it is steps away from Downtown Disney as well as the theme parks! We have stayed here twice, as we like to stay away from home when we have guests over as a means to accomodate them. Initially we decided to stay here because of the location, it's wonderful! The first time we stayed the room we had was way towards the back of the property and it was very nice and quiet. We didn't even mind that it was small. However, the second stay was the worst experience I have ever had at any hotel!

1. We could not figure out how to turn on the main lights in the room if there had been a prize involved. We called what must have been an operator who just sounded tired and uninterested. I mean it was only her job to tell us how to do it, and she couldn't tell us herself nor did she offer further assistance.

2. The little room with the daybed, freezing! Not that we used for anything more than to put our stuff in.

3.The bathrooms are just old. The mirror did not clear up from the shower until the next morning.

4. The worst yet to come: Dear Lord, you could here everything going on in the rooms directly above us and on either side of ours. The wooden floors definitely maximize the effects of the children dragging things across the room. We woke up several times throughout the night due to the level of noise going on around us.

This was simply a very uncomfortable stay and I do not recommend anyone stay here until they renovate the rooms and hopefuly put in some carpet and do something about the noise level. Meanwhile stay at the Hyatt just down the road.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnabellaManager, Manager at The Anabella, responded to this review, February 3, 2013
Dear Leslie121,

I appreciate you taking the time to outline such a detailed review of our hotel. I’m thrilled that you have stayed here in the past and came back to visit us again. Please accept my sincerest apologies for not being able to provide you with the level of service and comfort that is expected from our staff and rooms.

I would really like to find out which particular room you stayed in to address and correct all of your concerns. It is understood that sometimes unexpected challenges may happen but we strive to correct them quickly. It is extremely disappointing that we were unable to so during your visit.

To answer the comments outlined:

1. We do offer an Entergize system in a majority of our guest rooms. This is a green initiative we’ve taken on to be a “Planet First Hotel.” This system should have been demonstrated during check-in as it does require a room key to activate. Once again, I apologize on behalf of my staff for not being able to explain the usage effectively. Your experience will be utilized as training tool to avoid future misunderstandings.
2. Currently, we are exploring alternate options to provide an improved HVAC system for our rooms. In the mean time, our Chief Engineer has committed to inspect each unit and replace them if needed.
3. I’m quite concerned that the ventilation did not clear up the steam quickly from your room. I would like to investigate this further considering our bathrooms are newer.
4. I can understand your concern with the level of noise you experienced. Occasionally, kids do wake up a bit excited to head out to Disneyland and are inconsiderate of their neighbors around them. We have alternate options for our light sleepers such as top floor rooms, corner locations, and carpeted floors.

Leslie121, I truly believe we have plenty of options available to meet all of your needs and expectations. Your experience is not indicative of our typical guest experience as you mentioned during your last visit. Please reach out me directly as I would truly love to retain your loyalty. From all of our staff at the Anabella Hotel, we value your patronage and look forward to another opportunity to better serve you and your guests.

Kind Regards,
Brandon Jemison
Assistant Front Desk Manager
714-905-1050
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,108 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (448)
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English first
Los Angeles, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 28, 2013

We stayed here when we went to disney and its a great place. Nice little bar near the pool and you can easily make the walk to Disney. Very comfortable bed and it was clean. Although we only stayed one day it was a pleasant and relaxing stay. We booked on expedia and got a great deal!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnabellaManager, Manager at The Anabella, responded to this review, February 15, 2013
Dear Maria S- Thank you for your kind words. I’m glad you were able to take advantage of such a great deal and keep in mind we do price match published internet rates directly as well.

Please come back and visit anytime. I understand there are several options to meet your lodging needs and The Anabella Hotel thanks you for choosing us.

Kind Regards,
Brandon Jemison
Assistant Front Desk Manager
714-905-1050
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 27, 2013

A short walk from Disneyland and California Adventure. Decent sized room. Clean and comfortable. Expensive parking. Fairly helpful front desk staff. Take-out breakfast option was very helpful when we were heading to Legoland for a day. Good affordable option for accommodation in the Disney neighbourhood.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnabellaManager, Manager at The Anabella, responded to this review, January 30, 2013
Dear Valued Guest,

Thank you for taking the time to share your review with fellow TripAdvisor travelers. It’s great to hear that you enjoyed your stay here with us. Our intention is to provide an exceptional experience to each guest.

All of our staff takes exceptional pride in not only our presentation but in providing exemplary customer service. Every corner of our property is meticulously worked on to provide a beautiful escape from our guest’s, day to day, routine With such a close proximity to the Disneyland Resort and Convention Center, many of our guests are able to walk and not incur additional parking fees. Our $14 parking fee is set at a competitive rate compared to the other hotels around us.

Feedback like yours inspires us to continue to strive towards making the Anabella Hotel & Resort the premiere resort destination in Anaheim. We look forward to your next stay and the opportunity to serve you again.

Kind Regards,
Sean Patrick
Reservations Supervisor
(714)905-1050
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Top Contributor
109 reviews 109 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed January 27, 2013

We needed a place to stay when we were in Disney Land. We had friends of ours stay here and they said it was a good experience for them, so we booked a room for 3 nights. The place is clean, pool was nice, good food in their restaurant.(healthy choices). Not the most modern look to the room but that didn't matter... our time was to be spent in the fun parks. :)
Helpful Info: A 10 minute walk to Disney Land. Easy access to and from park/hotel., big sidewalks, well lite at night.
No issue with parking.
I would go back for sure.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnabellaManager, Manager at The Anabella, responded to this review, January 30, 2013
Dear Valued Guest,

Thank you for taking the time to share your review with fellow TripAdvisor travelers. It’s great to hear that you enjoyed your stay here with us. It is also makes us happy to hear your friends enjoyed their stay as well; our intention is to provide every guest an exceptional experience.

All of our staff takesgreat pride in maintaining our resort and pool areas. Every corner of our property was meticulously thought out to provide a beautiful escape from our guest’s, day to day, routine. Your feedback will be shared with our Grounds Crew so their hard work is recognized. I will also pass on your kind remarks to our Tangerine Grill & Patio who offer a fresh take on California entrees with an eclectic healthy menu.

We continually strive towards making the Anabella Hotel & Resort the premiere family destination in Anaheim. Please let us know the next time you will be in the Anaheim Resort, as we would love another opportunity to serve you.



Kind Regards,
Sean Patrick
Reservations Supervisor
(714)905-1050
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 26, 2013

My boyfriend and I stayed because of how close to disneyland it is. I honestly wasnt expecting much but we got a great deal on the room. We really had a wonderful time! The staff is friendly the rooms are clean and spacious. Very close to downtown Disney and really close to the local mall.

Room Tip: The rooms on the first floor have nice patios in front.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnabellaManager, Manager at The Anabella, responded to this review, January 29, 2013
Dear Valued Guest,

Thank you for taking the time to share your review with fellow TripAdvisor travelers. It’s great to hear that you and your boyfriend had a wonderful stay with us! All of our staff takes great pride in not only maintaining our grounds but providing exemplary customer service. Every corner of our property is meticulously worked on to provide a beautiful escape and experience for our guests’. So I am happy to hear that all was up to your expectations.

Being centrally located we are a perfect distance to Disneyland, Gardenwalk mall, and the convention center, making us the perfect destination for all of your travel needs. Feedback like yours inspires us to continue to strive towards making the Anabella Hotel & Resort the premiere resort destination in Anaheim. We look forward to your next stay and the opportunity to provide you and yours another great experience! Feel free to call and ask for me personally on your next trip, I would be more than happy to help with rates and reservations.

Kind Regards,
Sean Patrick
Reservations Supervisor
(714)905-1050
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 25, 2013 via mobile

I booked this hotel at the last minute because a change in travel plans. It served its purpose. It was clean and it had wood flooring. Very nice touch...much better than carpet.
A few drawbacks though - the room and the beds (full instead of queen) were tiny! AND they charge about $15.00 for parking (total rip off).

  • Stayed January 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moose jaw, saskatchewan
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 24, 2013

For the money this is a really good place to stay. Close to the parks, the Disney district and the Garden Walk Mall, Clean...nice pool/hot tub area....good restaurant...comfortable beds...a little store on site...helpful staff...two thumbs up!! We have been down to Disney 5 of the last 6 years and this place stands out as the best place we have stayed in that time.

Room Tip: Get a suite.
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnabellaManager, Manager at The Anabella, responded to this review, January 29, 2013
Dear Valued Guest,

Thank you for taking the time to share your review with fellow TripAdvisor travelers. It’s great to hear that you enjoyed your stay here with us!

It also makes us happy to hear that many of the amenities we have on site were of help during your stay. Our Divine Pillow Top Mattress are a favorite amongst our guests, and we are glad you enjoyed them. I will be sure to pass along this review to our onsite restaurant The Tangerine Grill & Patio as well as to the rest of our staff because we take great pride in providing exemplary customer service.

Feedback like yours inspires us to continue to strive towards making the Anabella Hotel & Resort the premiere resort destination in Anaheim. Please let us know the next time you will be in the Anaheim Resort area for your annual Disney trip. We look forward to your next stay and the opportunity to provide another great experience! Feel free to call and ask for me personally on your next trip, I would be more than happy to help with rates and reservations.

Kind Regards,
Sean Patrick
Reservations Supervisor
(714)905-1050
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Anabella

Address: 1030 W. Katella Avenue, Anaheim, CA 92802 (Formerly Anabella Hotel)
Phone Number:
Location: United States > California > Orange County > Anaheim
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #44 of 112 Hotels in Anaheim
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Anabella 3.5*
Official Description (provided by the hotel):
Enjoy comfortable accommodations and the warm decor the perfect retreat upscale interiors,Divine TM pillow top beds, a sleep experience by the Anabella Hotel, crisp white bedding and elegant granite bathrooms. Its well appointed location is just minutes away from our Awarding Winning Tangerine Grill and Patio well known for its eclectic California Cuisine. ... more   less 
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Also Known As:
Anabella Hotel Anaheim
Annabella Hotel Anaheim

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