My 13 year old daughter and I spent 9 nights at the Anabella. Overall our experience was very good but I would put this down to location, good clean amenities and the Great restaurant, rather than any front staff making any effort at all...in fact I had several small disagreements with front office staff. One was after I had settled the account (the night before) and then had made a short phone call home to New Zealand. I wanted to settle the bill with Cash and said this, but the guy in question said he had already put it onto my credit card. I asked him to reverse the charge and take my cash (we are subject to quite hefty charges for using our credit cards overseas). This was apparently done (with a lot of associated sighing and telling me that he uses his card for everything...what that had to do with things I'm not sure) ...but I have come home to see that the charge was never reversed so I paid the extra for nothing. The other main time was when I asked the conscierge for some advice on what the best way was to get to some local malls including Outlets at Orange. I said we had a day before we set off on all sorts of trips and just wanted a relaxing day shopping. He immediately signed us up for the Citadel tour...only I hadn't realised that it was a tour with over an hour on the bus each way!! I got them to reverse that charge successfully and we took the ART to the Outlets and had a relaxing day. Our third problem was with the Guest Laundry. Fantastic facilities. But my key card didn't open the door. I spent an hour going to front desk then back to the laundry then back to front desk until one of the maintenance guys took pity on me and took me over and helped me personally. He was lovely. Front desk didn't give a damn. Right, enough about that. Amenities, including the Fitness Centre and pools were lovely and rooms were bright and clean and spacious. The restaurant was really nice. We ate there several times including our breakfast every morning. All staff there were really great, right down to advising me on a lovely, inexpensive california chardonnay one late evening. The gift shop is very handy, the bell boys were friendly, and the bus stopped almost right outside. If you can handle the indifference of the front office staff, I think it's a lovely place to stay and we have some marvellous memories of being here. Would I stay again? I'd weigh it up against what else is out there...I wouldn't discount it straight away.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Valued Guest,
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Thank you for choosing to stay with us, and sharing your review with fellow TripAdvisor travelers. I am delighted to hear that you enjoyed your overall stay with us, and I will be sure to let the restaraunt know about your kind remarks! I regret to learn, however, that our Front Desk service wasn't up to your expectation. We take great pride in our customer service, so I will be sure to make Front Desk aware of your concerns.
In regards to the credit card charge, feel free to contact and ask for me personally, I would be more than happy to assist you. Feedback like yours enables us to continuously strive for improvement in the quality of our products and services. So once again, we thank you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.