We stayed there from January 2, 2012 to January 5th. The trip started off badly when the lady at the front desk was rude from the start. I had booked the hotel online, and she was charging my credit card for almost twice as much. When asked why she was charging so much, she then notified me that they were charging a $100 deposit which she claimed was "Standard hotel procedure" then she told me I could pay the deposit in cash (what i ended up doing). She also told me I needed to pay extra for parking, which she didn't realize I had already paid for. She was very rude and unoraganized.
The room was very small, and the bathroom was even smaller. I am a very small person and it was hard for me to shower, I cannot imagine how it would be for someone bigger. Also, no bathtub! I do have to say, the bed was extremely comfortable, that was one of the only positive things.
Another complaint was that housekeeping did not come until after 4pm one day, we decided to nap so they did not clean our room (which wasn't a problem) but when I called the front desk to ask for towels for us to shower, after being on hold, she told me she'd send them right up. It took over an hour to get TWO towels!
The location and walk to the park is very convenient! About a 15 min walk if you walk through Grand Californian.
Upon checking out, they made us wait over 20 min to get our cash deposit back. and come to find out, she charged the $100 deposit to my card also! It was a mess, they are unorganized and rude, would not recommend them.
I have been going to Disneyland for over 15 years, and have stayed at tons of hotels. I am not very picky and do not complain alot, but this hotel was horrible. I will not stay here again, especially when parking at the resort is only $3 more a day, staying here wasn't worth the convenience.
Don't go off the pictures you see online, they don't look anything like it.
Top floor in...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Past guest comments are so important to me the Guest Service manager as well as to the entire Anabella team, so in that regards thank you so much for taking the time to fill out a trip advisory comment. It is important to hear your comments so that we know where we can improve and were we are doing things well. I am sorry that your trip started off so badly with our front desk agent that is something that has been addressed and can be fixed. In regards to you leaving a deposit it is standard operating procedure here at the hotel to take some form of deposit during your check in.
Report response as inappropriate
I am sorry that your room was not cleaned until 4pm we do try to clean all of the rooms periodically throughout the day. The comment you had on waiting for your deposit back is simply because we have to have one of our staff members inspect the room personally which does take between 15 to 20 minutes. I am sorry for this challenge, we do not usually recommend guest leaving cash deposit because this does take extra time to inspect the room so we normally only take credit cards to be put on file as do most of the hotels worldwide. I looked at your folio and I did see your card was not additionally charged so I am sorry for the confusion. Despite the fact that Disneyland hotel parking is only $3 dollars more their rooms are usually substantially much higher in price which is where they offset the cost for your own knowledge.
In response to the bathroom response all of our bathrooms on property are ADA acceptable, each and every room and bathroom according to California State Law has to be in accordance to the law with size and layout. Some suits in other hotels bathrooms are bigger but standard bathrooms are much smaller than our bathrooms are nationally.
I am truly shocked to hear that you thought our hotel was so bad since we are so highly recommended; we do take pride in our service and in our product and will try to improve in the areas you have mentioned to hopefully encourage you and your family back to the hotel. Thanks again for all of your comments regarding your experience.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.