AVOID THIS HOTEL AT ALL COSTS
What a terrible experience. First off, while cheap, the rooms are dated and moderately clean at best. We checked in, had our unspectactular and uneventful stay and went home. About a month later, I recieved a $300 charge claiming that I broke hotel property. This was completely false, and upon further investigation, I realized they posted the charge two days into my 9 day stay. There was no communication that I was being charged, no one told me that I had allegedly damaged the propery in my room (because I didn't, they lied) and to date they have refused to refund my money. Not only that, but when I called to inquire about the charge, the employee Ian [...] was exceedingly rude, and short with me as well as unhelpful and accusatory.
I'm not sure if the housekeeping staff accidentally broke the mirror and blamed it one me, or if it was broken previous to/after my stay, or if they're just trying to steal 300 bucks now that I'm out of the country, but the result is they are stealing my money,
AVOID THIS HOTEL AT ALL COSTS THEY WILL LIE AND STEAL YOUR MONEY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 5, 2011
Report response as inappropriate
Thank you for your review, all reviews (both positive and negative) are helpful in our journey to providing excellent guest service. I am very sorry to see that a review on this website was your response to us trying to solve this issue. During your review you had written: "About a month later, I received a $300 charge claiming that I broke hotel property. This was completely false, and upon further investigation, I realized they posted the charge two days into my 9 day stay."
I am quite confused this statement in which you claim that the charge was received a month later but also you state that it was posted during your stay. I am not aware of how this was communicated in your particular case. We do contact guests when making charges and these charges are available for review at our front desk 24 hours.
If you have any further questions or would like to discuss this further feel free to contact me.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.