We recently booked the Annabella for our Disneyland trip. We have typically stayed at the Grand Californian, but decided to save $1500.00 this time around and pocket the extra cash. When we viewed the rooms online, we couldn't believe what we were getting for $500.00 for 4 nights! We booked the 2 room mission suite thinking we were getting a spacious room with 2 rooms. When we walked in our room, we were disappointed to find a small room with basically a walk-in closet converted into a second room. The main room could not have fit 2 queen beds if it tried. The bed in that room left no room to open up the sofa bed. We had to block the room door and push the sofa up against the dresser and tv to be able to open it. The "second" room had a small daybed and chair literally crammed into it. The bathroom was fairly spacious, but had absolutely no counter space. The extremely narrow "vanity" area did have a large counter and mirror, but you had to squeeze by one another and the entrance to the closet was so small I had to access it sideways and turn my luggage upwards on it's side to get it in and out. It really would have been nice to have an extra sink with the vanity counter area. Truly, most rooms we have stayed in that are just a basic room with two beds have been much larger than this "2 room suite."
The staff need a severe lesson on customer service. Every single person from the front desk, to housekeeping, to bar service acted like they did not want to be there. No wonder they don't work at the Grand Californian where the service is absolutely superb! In this economy - you need to step up your game, put a smile on your face, and be willing to be helpful and friendly. If you're not happy working in the customer service field in a hotel - go find your happy place!
The walk to Disneyland was very easy - our six year old had no problem.
The grounds were beautiful and the hotel (really it's a motel) had a nice comfy style. The parking really does suck, though. They charge you $10.00/night for parking and there are no guaranteed spots. We had to park several sections away from our own room. It would be better to designate one spot per room close to the room itself. And really - why charge $10/night parking anyways? That is unnecessary - maybe charge for additional vehichles in an overflow area, but not for one car per room.
Anyways, we won't return and will not recommend this motel (simply because of the poor customer service).
Oh,one more thing - they claim to search for bedbugs, but if they really are searching, why did we find 4 used tissues under the daybed mattress when we did our own self inspection?????
don't pay for the suite - not really a suite
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.