We arrived on March 30/2011 and stayed till April 4/2011. We stayed in room 3101. The sprinklers went on at 2am in morning and the sprinkler was outside our door and woke us up. The hot water in the shower did not work. The bar fridge in the room did not keep the pop cold for our 6 year old daughter. The bedsheet was stained yellow and I complained and they changed them.My spouse and my 6 year old had a pedicure at the hair salon attached to hotel. The two hairdressors and beaticians there were telling my spouse you need this and that. Then they told me that i needed a hair cut, so I got my hair cut and I am very thin on top. Later they blowed dried my thinning hair. My regular hairstylist does not blow dry my thinning hair as no need to. At end the total for my spouse and 6 year old was a bill of $218. Get this my hair cut was $25 and blow dry was $10..lol. They then told me I must pay tip and for my spouse tip was $26 and for me $10. Since when does someone tell you how much tip you should give? I complained and there was no manager that date and they told me that the hair salon rents space from hotel. In our hotel package through our travel agent there was Classic Breakfast at the Tangerine Bar and Grill which was included. They told us that if we do not order the Classic Breakfast that they will deduct $14 off the bill. At Check Out which was today they forgot to deduct the $14 for each breakfast we had there. I was in a rush as left there at 6am as I had to catch my plane back home,At airport I contact front desk and person kept saying she could not hear me, but she heard me talking on phone as she responded, but when I talked on phone about descrepency on bill she said she had problems hearing me????? Playing games. I then told her I wanted to speak to manager, she replied not in till 7am. I told her to let manager call me as I would call back then. At end, 3 minutes later she called to say she credited my credit card back $48. I will now see if my credit card is credited back. Some hotels give you free Wi Fi for internet, this hotel charges you. The walls in this hotel are very thin and you can hear your neighbours.I havent had a good night sleep since I got there. vacations are made for Rest and Relaxations, which never happenned at this hotel. The only postive thing I have to say was that there was a server there named Angel that worked at the Tangerine resturant and he was a excellent person with a caring personality and he went the extra mile to make sure that you were happy with the meal. Talking to Angel made me and my family think that I known him for a long time as that is the personality he has. Like I said he is caring person and even my 6 year old daughter when we booked out of hotel said that she wanted to say bye to Angel, i told her that is was 6am and that Angel was not at work as Tangerine bar and grill was closed. Our family Angel will like to thank you for being very polite and for the excellent service you provided at the Tangerine. Honestly I feel that a person like Angel should be moved to front office, perhaps management as a person like his character for your hotel will make your hotel exceed instead of having bad reviews. If Angel were in Vancouver, British Columbia I would hire him in a heartbeat for my company that I own.All people out there , if your planning not to sleep alot and dont care how your hotel facilities work like then this hotel is for you. If you care about your sleep and relaxation stay away. If you want to get ripped off by hairstylyst salon at the hotel and like to throw away your money then go see the hairstylist as both those women there will swindle your money away from you, heck they will even figure out the tip that is required for you, you will not need a bookeeper or an accountant. If you want good resturant service and a good meal go to the Tangerine Resturant and say hi to Angel for us.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.