First, the hotel staff was irritated with us that we had booked through another website; thought these guys worked together. Then there's the high cost of $13.99 per person for the breakfast buffet; $9.95 per day for internet and $14.00 per day per car for parking. Even though the hotel did agree to waive our parking, they charged my son $54.00 the day we left; they won't refund it because he had to put cash into the machine for the arm to lift, and even though we have the receipt, to them, he can't "PROVE" he paid it. Gimme a break. The rooms were clean, comfy and nice.. The best part, as it turned out, was the free shuttle back and forth to Disneyland because our grandkids started getting sick the first night we were there, and wiped out my poor daughter in law as it spread from one child to the next, and their parents had to take turns going back and forth with kids who were up to going to D'land, and those that needed to be in the room.We had to extend our stay an additional night to give all of us a chance to regroup with the coughing, fevers, runny noses, etc. As this was our kids and grandies first trip to D'land, we did get to catch some magical moments with them, and that was the most important, special part of the whole trip. It was a Christmas surprise, and D'land lived up to it!